盧旺達泳池酒店

「房间不大。门禁系统老是有问题，来回跑前台跑了好几次。早餐厅的服务特别好。」

「Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait 」

「Lovely lovely place」

「The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!」

「The place has great potential. A few things can be improved to make it better. The breakfast is basic, there is less things to eat each day. The food at restaurants is overcharged based on what you can find at nearby and better restaurants. Room are comfortable but amenities in room is lacking.. eg: there was only 2 hangers. Sanitary equipment is very old and outdated in bathrooms etc. The few improvements can give the place a better reputation and attract more customers. 」

「Very clean」

「Thumbs up to the staff who were so helpful and courteous. If you're looking for an affordable, quiet and decent place to stay, i would definitely recommend staying here. The rooms have a bit of a safari feel to them; the floors can get cold, so i would suggest carrying/wearing slippers. Make sure to request one of the rooms in front of the pool, the view is lovely at night. Also if you're looking for a ride to get you around Kigali, ask for Alphonse. The washrooms are starting to age a bit, but...

「This hotel was not open when we got there. I had no alerts from Orbits and had to have local Rwandans help us figure out how to transfer hotels. Horrible communication for this as we traveled very far to stay here and booked well in advance.」

「Great place! highly recommended! Clean, great view, nice staff.」

「Good local and hardware, elevator need to be repaired ASAP」