It is a little tired, compared to the newer hotels. Also basic needs, e.g. number of wall sockets in the rooms, are not sufficient for the modern guest with all the technology. Hot water in the shower was only tepid.
Staff were extremely helpful. Food is very good both breakfast and dinner. Pool is small but nicely positioned. Bedrooms are a bit charmless, rather generic. Heaven is a nice safe option in Kigali. You can’t go wrong with it.