Nashville Saint Thomas Medical Partners Hotels

"Never again "

"When we arrived, we had a room that was supposed to have a sleeper sofa for a liver transplant patient at Vanderbilt Hospital. When we got there, there was no mattress in the sofa. We were offered a rollaway bed that is a twin size. In the early morning hours of 3:00, the person sleeping on the rollaway was getting bitten by bed bugs. When we brought this to their attention, the hotel would not give us a refund other than a little over $20. We did not even get to sleep in the place that we paid for. Through Hotels.com, the hotel said they refused to give us our money back because of policy. This is not over. I do not put up with companies that bully their customers and don't take care of them. I will not accept any motel that has bed bugs and then does not take care of the customers. We had to get up as of 3:00 A.M. in the morning and get all of our stuff together. Do not stay here. You will not be taken care of if there is a problem. This reservation was put through Hotels.com. They didn't do any better for us than what the hotel did. I've always thought of Holiday Inn as a respectable property. We have been using Hotels.com for the last year multiple times to take a friend to Vanderbilt Hospital in Nashville for a liver transplant. Not anymore. She is the one that got attacked by the bed bugs. This is the kind of service you can expect if you have a problem through Hotels.com and the Holiday Inn Express in Mount Juliet."

"Excellent property, great location, clean and great breakfast. Highly recommended."

"All good"

"The room was beautiful and comfortable and clean ! The staff was friendly ! I dont recommend the buffalo wild wings next door as i recieved food poinoning from this place as well as poor service ! The warffle house across the stress is where to go! The hotel is amazing and location is right across from the mall! "

"Great to find a clean pet-friendly stay. Excellent communication from an extremely accommodating host. Highly recommend "

"We stayed at this hotel when we moved from Florida for a couple of days. This is a pet friendly hotel, which was nice. The location is very convenient for shopping and restaurants. The hotel is a bit outdated and you can see the wear and tear on the walls and floors. The bedding does not have any protectors and there were stains on the mattress. The staff at the front counter were very nice, but the people running the breakfast were not able to keep that area clean and there was little food available and the apple juice was just coming out like water. "

"We stayed 2 nights it was comfortable and efficient and clean."

"Very clean hotel Staff was wonderful "