Front office staff not so friendly didn’t offer the breakfast.
Jaime
於 2024 年 4 月住了 1 晚
2/10 很差
Michael
2024年4月22日
不滿:職員與服務和住宿狀況
Michael
於 2024 年 4 月住了 1 晚
4/10 欠佳
Jennifer L
家人同遊, 親子同遊
2024年4月21日
不滿:整潔度、職員與服務、設施服務和住宿狀況
We had issues with the first room we were booked into. We had called several weeks before to make sure a crib was available and told it wouldn't be a problem. Upon arriving we were told they did not have a crib and one would not be provided. The next issue was the sink we were using for washing the baby's bottles would not drain and the pipes started to leak all over the floor. The water had a foul smell. We had mentioned the non draining sink but nobody ever came to look at it. The shower did not have hot water either. We were given a new room and had to pack up all our belongings to move to another room. In the next room the furniture was very stained and no apologies were given for us needing to move rooms. We had also requested clean linens on our 3rd day but we ended up having to go downstairs to get them ourselves. Overall the staff was nice when we spoke to them, there was just no follow through.
Jennifer L
於 2024 年 4 月住了 4 晚
6/10 一般
Abby
親子同遊
2024年3月3日
讚好:職員與服務
不滿:住宿狀況
We stay here every year but had several problems this stay our room. Definitely seemed like it hadnt been up kept the best. Issues with our door and electrical outlets and our bathroom smelled like smoke. The hotel also allows dogs if that bothers you. We reported and the staff said they would get the issues submitted. Staff as so friendly and kind. We love the breakfast too. Just wish it was a little cleaner and less broken.
Abby
於 2024 年 3 月住了 2 晚
8/10 不錯
Judy
家人同遊
2024年3月3日
Lots of parking and clean.
Judy
於 2024 年 3 月住了 1 晚
6/10 一般
Heather
家人同遊
2024年2月24日
讚好:職員與服務和設施服務
Staff was amazing and super friendly. Hotel itself was a bit run down. The size of our room was great. The cleanliness in the room could have been better. The couch and chair for the desk had several stains on them. The silverware in the drawer had food on it and there were crumbs in the kitchen drawers. I ended up running to the store to buy my.own cleaner and wiping everything down. Hot tub was also not working, when I asked about it the staff said it "should" be working. I usually love Home 2 Suites and stay in them often, but I would not go back to the San Angelo location.
Heather
於 2024 年 2 月住了 3 晚
4/10 欠佳
Tiffany
家人同遊
2024年2月24日
不滿:整潔度、住宿狀況和客房舒適度
The room was not clean whatsoever. Thankfully I bought Clorox wipes and wiped everything down. The wipes were black after wiping down the counters and toilet seat. This is the dirtiest hotel I’ve ever stayed in. For a Hilton I was really surprised at the level of uncleanliness and I was highly disappointed.