We are giving one star as the hotel staff double charged us for our stay and it’s been a month and we haven’t received the refund. They keep on diverting to the accounts department but no further action on it.
Truly disappointed with the service.
Deepali
於 2024 年 3 月住了 3 晚
10/10 優異
Julie
家人同遊
2024年3月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the option of purchasing the dinner Buffett while I was there. After exploring all day it was nice to just go downstairs and enjoy the wide selection of food. I also enjoyed the bus stop right in front of the hotel that was easy to use. Everyone was friendly and I thoroughly enjoyed my stay. One thing was the pool closing hrs were at 2100 which for my family is typically the time we have winded down and are ready for a swim. I will say there was one night the front desk clerk kept the pool open a little later so we could take our time enjoying the pool so that was definitely a plus!
Julie
於 2024 年 3 月住了 3 晚
10/10 優異
Terri
2024年2月24日
讚好:整潔度、職員與服務和住宿狀況
We were booked at the Views Baia but it was being renovated (apparently they didn’t know this a month ago when we booked). Would have preferred the Baia location, instead of middle of the city. Also cost us 50 euros extra in taxi fees.
Terri
於 2024 年 2 月住了 3 晚
10/10 優異
Darcy
家人同遊, 親子同遊
2024年2月21日
讚好:整潔度、職員與服務和住宿狀況
We were moved to the Riu (same property, same company, different building). Staff was consistently happy and helpful. We were absolutely spoiled by the staff. Ex: Even after checkout, they allowed us to stay and use all facilities and enjoy any meals/drinks until our departure. The hotel and staff made the trip to Madeira unforgettable
Darcy
於 2024 年 2 月住了 3 晚
10/10 優異
ALEXANDRE
家人同遊
2023年12月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hospedagem excelente
Minha experiência foi excelente!! O hotel me surpreendeu em todos os aspectos de forma positiva. Adorei!!
Quando voltar a Ilha da Madeira, com certeza eu e minha família nos hospedaremos lá.
ALEXANDRE
於 2023 年 12 月住了 4 晚
10/10 優異
Patricia
伴侶同遊
2023年12月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wir waren zum 5. Mal für eine Wanderwoche da und haben uns sehr wohl gefühlt. Das Personal ist sehr freundlich, teils familiär, das Frühstücksbuffet lässt keine Wünsche offen, die Lage in einer Sackgasse direkt an der Uferpromenade ist traumhaft. Praktisch ist die direkte Anbindung per Linienbus nach Funchal. Wir kommen wieder!
Patricia
於 2023 年 12 月住了 7 晚
10/10 優異
Tamas
家人同遊
2023年12月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tamas
於 2023 年 12 月住了 3 晚
10/10 優異
Rui Manuel
家人同遊
2023年11月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I strongly recommend this hotel, the staff is very friendly, the food amazing, with amazing view.
Also we have a bus from the hotel to drop and pick up us in Funchal for free, the salt water pool is also amazing.
I and my family had enjoy so much this place, we love it.