泰恩河畔新堡西伯恩酒店住宿推介

「Poor customer service」

「Nice 」

「EXCELLENT 」

「I am going to celebrate my husband's wedding. The hotel is cosy and unique, it has a nice restaurant where we had dinner and breakfast during our stay, and a small library bar where you can chill with friends. The room is spacious and warm, we love this hotel.」

「Very clean rooms everything was spotless fluffy white towels a very good hospitality tray toiletries were good quality The staff very helpful couldn’t do enough for you always available if needed . The manager gave 110% of everything . We would definitely stay again if we were in the area . Thank you for a memorable stay .」

「Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling.」

「Room was looking very tired needs refurbishment basin in bathroom would not empty plug was stuck!!!when opening bathroom door handle bang shower door in spite of stopper fixed to floor, appreciate free "cookie" but could not make cup of tea as no milk in room,」

「One of the best hotels in Newcastle city very clean and nice atmosphere, rooms are quite and clean, good amenities and excellent staff. Best in the price」

「Basic hotel, but clean room and comfortable bed. Staff really friendly and helpful. Stay included breakfast, but limited really to takeaway style bags in which to take your choices to your room, or sit at small tables in reception. Would probably give it a miss if staying again. Location is in the middle of large industrial estate, so whilst its cheap, and ok just to put your head down for a night or two, it is limited in what it can offer to tourists.」

「Good value for money」

「breadfast is great. great to have family room choice with sofa bed. near to shopping mall, lots of restaurant. Enough parking space. 」

「No prior notice for “no spa nor massage” from Saturday to Monday. 」

「Good Place to Stay.」

「Key card didn’t work in the outside door but someone heard knocking and opened the door」