室外泳池

峇里水明漾安可溫德姆華美達酒店的評價

4 out of 5
峇里水明漾安可溫德姆華美達酒店
Jl. Dewi Saraswati lll, Seminyak, Bali

評價

8.2

很好

10 分評分,優異;577 則評價中有 227 則" "
8 分評分,不錯;577 則評價中有 234 則" "
6 分評分,一般;577 則評價中有 62 則" "
4 分評分,欠佳;577 則評價中有 37 則" "
2 分評分,很差;577 則評價中有 17 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Chia Hung

讚好:整潔度、住宿狀況和客房舒適度
Large space in room. Wifi is kind of slow. Far away from downtown area. Comfortable and relaxing stay for family. 我們這次住宿的是家庭房,三間臥室加客廳,簡易廚房,陽台;房間很大,飯店泳池也不錯。不過,無線上網速度很慢,離市區也有點遠
General Manager 於 2017年2月24日的回應
Dear Chia Hung, Thank you for choosing us as your accommodation during your holiday. I am happy to acknowledge that you are satisfied comfy room and fantastic pool. I am noticed on your concern regarding WiFi connection. I will share with the team regarding that matter. We look forward to see you again in the near future. Warm regards, I Gusti Rai Tantra General Manager

4/10 欠佳

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Thw worst traffic arrangement and drive staff
We come from Hong Kong. The Ramada encore hotel staff control all the traffic vehicles. We cannot use the passing taxi, and they do not help us to call taxi. The hotel car is expensive. Lastly, we walk to the main road, all the hotel drivers laugh at us together. What is the hotel?
Ramada Encore Bali Seminyak 於 2016年10月18日的回應
Dear Valuable Guest, First of all, I would like to thank you for staying with us. I am noticed on your concern regarding the transportation and also the driver. I will share to the driver team, in order to increase the high level of guest satisfaction. Warm regards, I Gusti Rai Tantra General Manager

10/10 優異

Luene

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice friendly staff and great pool and breakfast.
於 2024 年 5 月住了 9 晚
Franciska Pricilia Guest Experience 於 2024年5月22日的回應
Dear Mr/s. Luene, Thank you so much for taking the time to share your great experience. We are thrilled to hear that you had an amazing stay. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,

10/10 優異

Surya

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 5 月住了 3 晚
Franciska Pricilia Guest Experience 於 2024年5月22日的回應
Dear Mr/s. Surya, Thank you so much for taking the time to share your great experience. We are thrilled to hear that you had an amazing stay. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had our 9 nights holiday in Bali and this hotel was amazing with poolside room was stunning. Staff were absolutely amazing, helpful and friendly. Meals were classy and delicious. We would definitely come back and stay at this hotel with the pool side again. Special thanks to bu Juve, Marthin. Wulan, Mickey and all staffs who were amazing services and helps. Score 9 out of 10. Love - Jim and Inge Henderson
於 2024 年 5 月住了 9 晚
Franciska Pricilia Guest Experience 於 2024年5月24日的回應
Dear Mr & Mrs. Henderson,Thank you so much for your wonderful feedback. We're thrilled to hear that you had an amazing holiday in Bali. It's fantastic to know that our staff, including Bu Juve, Marthin, Wulan, Mickey, and the rest of the team, made your stay memorable with their helpful and friendly service. We're also glad you found the meals classy and delicious. It means a lot to us that you would definitely come back and stay with us again. We look forward to welcoming you back for another fantastic stay!Warm regards,

8/10 不錯

Praveen

讚好:整潔度、職員與服務、設施服務和住宿狀況
I really liked Ramada Encore for my 3 night stay as their service, breakfast options (being a vegetarian), staff and facilities, like the very large swimming pool was great to relax and unwind. It’s also a great place for families as well. Definitely coming back
於 2024 年 5 月住了 3 晚
Franciska Pricilia Guest Experience 於 2024年5月22日的回應
Dear Mr/s. Praveen, Thank you so much for taking the time to share your great experience. We are thrilled to hear that you had an amazing stay. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,

8/10 不錯

Kylie

家人同遊
讚好:整潔度、職員與服務和住宿狀況
nice hotel but not close to shopping areas on foot
於 2024 年 5 月住了 5 晚
Franciska Pricilia Guest Experience 於 2024年5月22日的回應
Dear Mr/s. Kylie, Thank you so much for taking the time to share your great experience. We are thrilled to hear that you had an amazing stay. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,

10/10 優異

Luene

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay again!!
於 2024 年 5 月住了 4 晚
Franciska Pricilia Guest Experience 於 2024年5月22日的回應
Dear Mr/s. Luene, Thank you so much for taking the time to share your great experience. We are thrilled to hear that you had an amazing stay. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,

8/10 不錯

Mervyn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 8 晚
Franciska Pricilia Guest Experience 於 2024年4月20日的回應
Dear Mr/s. Mervyn,It's truly heartening to know that we were able to meet and exceed your expectations. Thank you once again for choosing us. We look forward to the pleasure of hosting you in the future.Warm Regards,

10/10 優異

Solange

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our first time in Bali, so we weren't sure what to expect. Thankfully we were pleasantly surprised. All the employees from front of house, wait staff, bar, housekeeping, etc. were exemplary. Thank you Yuli, Rani, Diah, Eric, Virgo (just to name a few). You were all so accommodating and lovely to us. It really made our stay that more enjoyable. The buffet breakfast has everything you could ever think of and/or want and more. A la carte dishes are reasonably priced and delicious (kudos to your chefs). The pool is great for lounging around and cooling off when the weather becomes unbearable. It was a great place to meet other guests and enjoy a drink with a light snack. We were also really grateful to be given facilities to freshen up prior to our late night flight. Thank you!
於 2024 年 3 月住了 7 晚
Franciska Pricilia Guest Experience 於 2024年4月5日的回應
Dear Mr/s. Solange,Thank you immensely for your glowing review! We're thrilled to hear that your stay with us has been such a delightful experience. It's fantastic to know that Yuli, Rani, Diah, Eric, and Virgo were able to make your stay even more enjoyable. We look forward to welcoming you back for another exceptional stay whenever your travels bring you our way.Warm regards,

10/10 優異

Julie-Ann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
An excellent option in accommodation whilst in Seminyak. Great for families or couples away from the main area of Seminyak, however free shuttle to/from Kuta Beachwalk and Seminyak Square daily. Super friendly staff, especially Amanda from reception and Odie from the restaurant. Free WIFI throughout the property and works really well in all areas of the property. Fantastic Asian/Indonesian style buffet breakfast each mornimg and the hotel has a BBQ buffet night on Friday nights with acoustic music. Was noise during the day with construction going on but not early morning or late in the afternoon. Was originally put in a room overlooking some of the pool but right in front of scaffolding so we asked to move to a pool view room which was what we originally booked. Once moved rooms the room was perfect. Comfortable beds and daily housekeeping available if required. Taxi to/from Airport available and the massive lagoon style pool is amazing and a real feature of the resort. Would definitely recommend and stay again at the property.
Franciska Pricilia Guest Experience Executive 於 2024年3月24日的回應
Dear Mrs. Julie-Ann,Thank you for taking the time to share such a detailed review of your experience. We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that our staff, especially Amanda and Budi, left a positive impression on you with their friendly service. We appreciate your recommendation and look forward to welcoming you back to our property in the future. Warm regards,

10/10 優異

Roshang

讚好:整潔度、職員與服務和住宿狀況
Ridhika and Encore best staff in hotel. Thanks for whole staff make our trip better.
Franciska Pricilia Guest Experience Executive 於 2024年3月24日的回應
Dear Mr/s. Roshang,Thank you very much for your kind words! We're thrilled to hear that Ratika provided you with exceptional service during your stay. Thank you once again for choosing us, and we look forward to welcoming you back in the future! Warm regards,

10/10 優異

Christella

於 2024 年 2 月住了 3 晚
Franciska Pricilia Guest Experience Exc 於 2024年3月24日的回應
Dear Ms. Christella,We're delighted you rated us a perfect 5 stars! It's truly heartening to know that we were able to meet and exceed your expectations. Thank you once again for choosing us. We look forward to the pleasure of hosting you in the future.Warm Regards,

8/10 不錯

Pia

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Ein nettes Hotel, welches sauber gehalten wird, schöner Innenhof mit Pool und toller Bepflanzung. Man kann es sich richtig gut gehen lassen. Das Personal war unglaublich freundlich und in allen Belangen zuvorkommend. Besonders ist mir Trisna, eine Angestellte aufgefallen, die sich jeden Tag nach unserem Befinden informiert hat. Einfach schön. Was nicht so schön war, war die direkte Umgebung des Hotels. Aber der Müll liegt auf Bali überall gleich viel rum. Wir hatten trotzdessen keine Probleme mit getieren. Alles wurde immer schön sauber gehalten. Und wenn etwas zu beanstanden war, hat sich immer sofort jemand drum gekümmert. Beim Frühstück gab es zwar kaum „Westeuropäisches“ aber wir haben trotzdem immer was leckeres zu essen gefunden, bei der Riesen Auswahl am Buffet.
於 2024 年 1 月住了 12 晚
Franciska Pricilia Guest Experience Executive 於 2024年2月11日的回應
Dear Ms. Pia,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 優異

Jocelyne

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Service was great. Everything was local and convenient. All meals at the restaurant were great.
於 2024 年 1 月住了 7 晚
Franciska Pricilia Guest Experience Exc 於 2024年1月30日的回應
Dear Ms. Jocelyne,We're thrilled to hear that you had a positive experience with our service. We appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing us.Warm regards,

4/10 欠佳

Vanessa

多人同遊
不滿:整潔度和設施服務
Wasn’t happy with the location and cleanliness of the room - it was very dirty
於 2024 年 1 月住了 2 晚
K. Yudi Pastrawan General Manager 於 2024年1月30日的回應
Dear Ms. Vanessa,We're truly sorry to hear about your dissatisfaction with both the location and cleanliness of your room during your stay. Your feedback about the cleanliness of your room is deeply concerning, and we assure you that we take such matters seriously. We will be investigating this issue thoroughly with our housekeeping team to ensure that proper protocols are followed to uphold cleanliness standards. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,

8/10 不錯

Dimitri

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place a little far out needed a taxi 🚕
於 2023 年 12 月住了 12 晚
Franciska Pricilia Guest Experience Executive 於 2024年1月16日的回應
Dear Mr. Dimitri,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay with us. We understand that our location may be a bit far out for some guests. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 優異

haerim

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
The staff were lovely and helpful. Had a surprise new year's eve dinner included with our stay. The food was great, and we had an absolute blast into the new year. We were also gifted a travel pillow upon checkout!
於 2023 年 12 月住了 4 晚
Franciska Pricilia Guest Experience Executive 於 2024年1月9日的回應
Dear Ms. Selina Lee,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with us. We look forward to the opportunity of welcoming you back to our hotel in the future. Warm regards,

10/10 優異

Pierre

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fue expectacular la atención de todos
於 2023 年 12 月住了 5 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Mr. Pierre,Thank you for your kind words! We're thrilled to hear that everyone's attention during your stay was spectacular. We appreciate your feedback and look forward to the pleasure of welcoming you back in the future.Warm Regards,

10/10 優異

tanasagaren

讚好:整潔度和職員與服務
Great staff
於 2023 年 12 月住了 7 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Mr/s. Tanasagaren,Thank you for your positive feedback! We're thrilled to know that you had a great experience. We appreciate your support and look forward to welcoming you again.Warm Regards,

10/10 優異

Shane

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Mr/s. Shane,Thank you for your positive feedback! We're thrilled to know that you had a great experience. We appreciate your support and look forward to welcoming you again.Warm Regards,

10/10 優異

Matthew

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Mr. Matthew,Thank you for your positive feedback! We're thrilled to know that you had a great experience. We appreciate your support and look forward to welcoming you again.Warm Regards,

10/10 優異

Lauren

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Would LOVE to stay again
Great hotel with even better staff. Rooms cleaned everyday. 24/7 food and drink service. Clean facilities. Excellent breakfast. Wouldn’t hesitate to return.
於 2023 年 12 月住了 8 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Ms. Lauren,Thank you for your positive feedback! We're thrilled to hear that you had a great experience. We appreciate your support and look forward to welcoming you again.Warm Regards,

10/10 優異

Adam

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Mr. Adam,Thank you for your positive feedback! We're thrilled to know that you had a great experience. We appreciate your support and look forward to welcoming you again.Warm Regards,

10/10 優異

LINDA SALEH

家人同遊
讚好:整潔度、職員與服務和設施服務
The shower drain in the main bathroom is blocked
於 2023 年 12 月住了 3 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Ms. Linda Saleh,We apologize for the inconvenience you are facing with the blocked shower drain in the main bathroom. Your comfort is our top priority, and we take this matter seriously. We appreciate your feedback and hope to have the opportunity to make your stay more enjoyable.Warm Regards,

8/10 不錯

Jaintri

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was clean and room was spacious. The staff are friendly. There’s nothing nearby at walking distance
於 2023 年 11 月住了 3 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Mr/s. Jaintri,Thank you for your positive feedback! We're thrilled to hear that you had a good experience. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,

6/10 一般

Bimal

讚好:職員與服務和設施服務
Friendly staff and good service. However, Property needs upgrading for amenities and to be insect free.
於 2023 年 11 月住了 4 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Mr/s. Bimal,Thank you for sharing your feedback with us. We're delighted to hear that you experienced friendly staff and good service during your stay. However, we understand and appreciate your comments. Please to informed that we will refurbish and refresh our rooms to create a more comfortable and inviting atmosphere for our guests. Also, we are in the process of replacing our mattress with king koil and new sanitary. We hope we can have another opportunity to welcome you back and provide you with the exceptional stay you deserve. Warm Regards,

8/10 不錯

Fatma Fernand

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 4 晚
K. Yudi Pastrawan General Manager 於 2023年12月29日的回應
Dear Ms. Fatma Fernand,Thank you for your positive feedback! We're thrilled to know that you had a good experience. We appreciate your support and look forward to welcoming you again.Warm regards,

4/10 欠佳

Luke

家人同遊
讚好:職員與服務
不滿:整潔度
Great pool but room had a bad odour.
於 2023 年 11 月住了 1 晚
K. Yudi Pastrawan General Manager 於 2024年1月14日的回應
Dear Mr. Luke,We're delighted to hear that you enjoyed our great pool; however, we apologize for any inconvenience caused by the bad odor in your room. Please rest assured that we will investigate the issue promptly to identify and address the source of the odor. Thank you for bringing this to our attention, and we look forward to exceeding your expectations on your next visit.Warm regards,

10/10 優異

kyle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a great stay. Staff was above and beyond normal hospitality. Room for the price was above what we expected. Over all really good vibe there. It is alittle bit off the main road but that was a massive possitive in the end with nights relaxing by the pool weren't hampered by scooter and taxi tooting and exhausts.
於 2023 年 11 月住了 8 晚
K. Yudi Pastrawan General Manager 於 2023年11月30日的回應
Dear Ms. Kyle,Thank you for choosing us, and we're thrilled to hear about your great stay! We appreciate your positive feedback about our staff going above and beyond, the room exceeding expectations for the price, and the overall good vibe at our hotel. We look forward to welcoming you back for another excellent experience in the future.Warm regards,

10/10 優異

Carissa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff are amazing here they go above and beyond for the customers. Very chilled relaxed vibe. Pool is lovely with lots of seating and was never to over crowded. Rooms and facilities are very clean. I am very impressed with value for money and would stay here again. Unfortunately I was sick and couldn’t eat or drink but my partner said the food was amazing.
於 2023 年 11 月住了 1 晚
K. Yudi Pastrawan General Manager 於 2023年11月30日的回應
Dear Ms. Carissa,Thank you for choosing our hotel, and we truly appreciate your positive feedback! We're delighted to hear about your experience with our amazing staff, the chilled and relaxed vibe, and the lovely, uncrowded pool area. We're sorry to hear that you were unwell during your stay and couldn't enjoy the food and drink. We look forward to the opportunity of welcoming you back for a fully enjoyable experience in the future.Warm regards,

10/10 優異

Khaula

於 2023 年 5 月住了 5 晚
K. Yudi Pastrawan General Manager 於 2023年11月30日的回應
Dear Mr/s. Khaula,We're delighted you rated us a perfect 10! It's truly heartening to know that we were able to meet and exceed your expectations. Thank you once again for choosing us. We look forward to the pleasure of hosting you in the future.Warm Regards,

10/10 優異

Karen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was completely enjoyable destination for a getaway. A relaxed feel to this hotel - really glad we chose it. Will stay again.
於 2023 年 10 月住了 10 晚
K. Yudi Pastrawan General Manager 於 2023年11月30日的回應
Dear Ms. Karen,Thank you for choosing our hotel, and we're thrilled to hear about your completely enjoyable getaway! We appreciate your positive feedback about the relaxed feel of our hotel, and we're delighted that you are considering staying with us again. We look forward to welcoming you back for another delightful experience in the future.Warm regards,

8/10 不錯

Louice

多人同遊
讚好:職員與服務和客房舒適度
Trevligt
Bra hotell med väldigt trevlig personal. Är en bit till ”centrum” och strand men hotellet har helt okej mat och bra priser. Rummen var lite slitna och det hade kunnat vara renare. Men sett till priset har jag inga större klagomål.
於 2023 年 10 月住了 2 晚
K. Yudi Pastrawan General Manager 於 2023年11月30日的回應
Dear Mr/s. Louice,Thank you for choosing us, and we appreciate your feedback. We're glad to hear that you found our staff very nice and enjoyed the food at reasonable prices. Please to inform you that we will do refurbish and refresh our rooms to create a more comfortable and inviting atmosphere for our guests. Also, we are in the process of replacing our mattress with king koil and new sanitary. We appreciate your understanding, and we look forward to the opportunity of hosting you again with an improved experience.Warm regards,

10/10 優異

Samuel

於 2023 年 10 月住了 8 晚
K. Yudi Pastrawan General Manager 於 2023年11月30日的回應
Dear Mr. Samuel,We're delighted you rated us a perfect 5 stars! It's truly heartening to know that we were able to meet and exceed your expectations. Thank you once again for choosing us. We look forward to the pleasure of hosting you in the future.Warm Regards,

10/10 優異

Luene

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is in a quiet pocket of Seminyak off the main busy streets, the hotel has everything you need and the pool is excellent for kids. The spa was amazing, although more expensive then the cheap one on the Main Streets, I found the quality better and still so cheap when compared to what you would pay back home. The buffet breakfast was a highlight and there was an amazing selection of different foods to choose from. The gym was good also. The staff where friendly and very helpful and always smiling. A taxi to the beach was about 30,000 Indonesian rupees which is still so cheap, although we walked every where too. I highly recommended this hotel and will be back next year. Thank you for being so accommodating.
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年11月1日的回應
Dear Mr/s. Luene, Warmest Greetings from Ramada Encore Seminyak Bali. Thank you for your wonderful and detailed review of your stay at the hotel! It's great to hear that you found the hotel to be in a peaceful location in Seminyak, providing a tranquil escape from the bustling main streets. We're delighted that you enjoyed the pool, spa, and the variety of options at the buffet breakfast. The fact that the staff were friendly, helpful, and always smiling is a testament to their dedication to providing excellent service. Your recommendation and plans to return next year are greatly appreciated, and we look forward to welcoming you back for another fantastic stay. Thank you for choosing our hotel!Warm Regards,

8/10 不錯

Jorge

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Es un hotel bien sin mayores pretensiones. Habitaciones cómodas, sencillas y básicas. El desayuno bufet era variado y bueno. El restaurante es bueno con un personal que requiere mayor entrenamiento en atención al cliente.
於 2023 年 10 月住了 3 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年11月1日的回應
Dear Mr. Jorge, Warmest Greetings from Ramada Encore Seminyak Bali. Thank you for sharing your feedback about your stay at the hotel. We appreciate your comments, and they are valuable in helping us continually improve the guest experience. It's great to hear that you found the hotel to be comfortable and the rooms to be simple and basic. We're pleased that you enjoyed the varied and good breakfast buffet. Your observation about the restaurant staff is noted, and we will certainly consider providing additional training to ensure a higher level of customer service. We hope to have the opportunity to host you again in the future and make your stay even more enjoyable. Thank you for choosing our hotel.Warm Regards,

10/10 優異

jinhyeok

讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年11月1日的回應
Dear Mr/s. jinhyeok, Warmest Greetings from Ramada Encore Seminyak Bali. We are absolutely thrilled to receive your fantastic 10-star rating! Thank you for taking the time to share your positive experience with us. Your high praise is a wonderful testament to the quality of service and accommodations we aim to provide. We're delighted to have met your expectations, and we look forward to welcoming you back for another outstanding stay. If you have any specific comments or suggestions to make your next visit even better, please feel free to share. Thank you for choosing our hotel, and we can't wait to see you again soon!Warm Regards,

10/10 優異

lisa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is very nice especially considering the price. Excellent value. The pool was beautiful and never so busy you couldnt get a seat. Breakfast was huge! A crazy amount of choices for breakfast. Food was great! The spa was fantastic! Went almost every day :) The only negative is it was set in quite far from the street. It was about a 500 m walk just to get to a main street.
於 2023 年 10 月住了 6 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年11月1日的回應
Dear Ms. lisa, Warmest Greetings from Ramada Encore Seminyak Bali. Thank you for your positive feedback on your stay at the hotel. We're pleased to hear that you found it to be very nice, and that you considered it an excellent value, especially given the price. It's wonderful to know that you enjoyed the beautiful pool, the extensive breakfast choices, and the great food. The fact that you found the spa fantastic is also great to hear! We understand that the location, while quiet and peaceful, may have been a bit further from the main street than you preferred. We hope to have the opportunity to host you again in the future and make your stay even more enjoyable. Thank you for choosing our hotel!Warm Regards,

4/10 欠佳

Angela Diane

家人同遊, 伴侶同遊, 多人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The property needs a complete overhaul, decking unsafe to walk on with screws protruding through and consequently a trip hazard. The food was not always hot , prepared in the early hours of the morning, left in cloques that weren’t heated. It was a disappointment to arrive and find that our booking was not what we had asked for and then asked to pay extra for our rooms. I’ve stayed in Bali over the past 30 years and experience top service from all other facilities we have stayed in. I will not be returning to Ramada Encore in the near future.
於 2023 年 10 月住了 10 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年11月1日的回應
Dear Ms. Angela Diane, Warmest Greetings from Ramada Encore Seminyak Bali. We appreciate your feedback about your recent stay at the hotel. We apologise for the issues you encountered during your stay. It's disappointing to hear about the maintenance concerns, the temperature of the food, and the mix-up with your booking. These are certainly not the experiences we aim to provide to our guests, and we are truly sorry for any inconvenience caused. Your feedback is important to us, and we will use it to address and rectify these issues to ensure a better experience for future guests. We understand your decision not to return to Ramada Encore, but we hope you might consider giving us another chance in the future to provide a more satisfying and improved stay. Thank you for sharing your comments.Warm Regards,

6/10 一般

Karen

伴侶同遊
讚好:職員與服務
Lack of bathroom facilities. No hand towels or face washers. Out in the middle of nowhere. Taxi needed to go anywhere. Expensive pricing at resort and beds not very comfortable
於 2023 年 10 月住了 7 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年11月1日的回應
Dear Ms. Karen, Warmest Greetings from Ramada Encore Seminyak Bali.Thank you for sharing your feedback about your stay at the resort. We're sorry to hear about the issues you encountered during your stay. It's disappointing to hear about the lack of bathroom facilities, the need for a taxi to go anywhere, the pricing, and the comfort of the beds. These are concerns that we take seriously, and your feedback will help us to address these issues and improve the guest experience. We hope you might consider giving us another chance in the future to provide a more satisfying and improved stay. Thank you for choosing us.Warm Regards,

8/10 不錯

Jorge

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

8/10 不錯

Linda

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 7 晚

10/10 優異

Brendon

讚好:整潔度、職員與服務和住宿狀況
Ramada encore is a great place to stay, nice wide open spaces and a fabulous pool area. The staff and attentive and friendly.
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年11月1日的回應
Dear Mr/s. Brendon , Warmest Greetings from Ramada Encore Seminyak Bali. Thank you for your positive feedback about your stay at Ramada Encore Seminyak Bali! We're thrilled to hear that you had a great experience and found the hotel to be a wonderful place to stay. It's fantastic that you enjoyed the wide-open spaces and the fabulous pool area. The fact that you found the staff to be attentive and friendly is a testament to their dedication to providing excellent service. We look forward to welcoming you back for another outstanding stay. Thank you for choosing Ramada Encore Seminyak Bali!Warm Regards,

8/10 不錯

PARANDJODY

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚

8/10 不錯

Roger

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚

8/10 不錯

Melchianus

讚好:整潔度、職員與服務和住宿狀況
De kamer was goed en de Spa. De omgeving was minder goed, want je kan niet even shoppen. En taxi's zijn ook beperkt. Wel vriendelijke service. Bedankt.
於 2023 年 10 月住了 2 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年10月13日的回應
Dear Mr/s. Melchianus, Warmest Greetings from Ramada Encore Seminyak Bali. Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your insights and are pleased to hear that you had a positive experience in some aspects. We're glad to know that you found your room and our spa to be good. We understand your comment about the shopping and limited taxi options in the area. While we can't control the immediate surroundings, we're always happy to assist guests in finding nearby shopping areas or alternative transportation options.Your kind words about our friendly service are greatly appreciated. Our team is dedicated to ensuring that our guests have a pleasant and comfortable experience during their stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Thank you for choosing to stay with us.Warm regards,

10/10 優異

Clair

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were amazing
於 2023 年 10 月住了 5 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年10月13日的回應
Dear Mr/s. Clair, Warmest Greetings from Ramada Encore Seminyak Bali.Thank you for your brief but wonderful feedback! We're thrilled to hear that you found our staff amazing. Providing exceptional service and making our guests feel special is at the heart of what we do. We appreciate your kind words and look forward to welcoming you again in the future. If you have any specific feedback or suggestions, please feel free to share.Warm regards,

8/10 不錯

Sathyanarayan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was pretty nice and staffs were very welcoming. We stayed in a family room, but the room was always moist and also it could have been better if the rooms had a freshener as there was some smell around in the rooms. Otherwise, the rooms were excellent with all facilities especially the pool and dining area.
於 2023 年 9 月住了 2 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年10月6日的回應
Dear Mr/s. Sathyanarayan, Warmest Greetings from Ramada Encore Seminyak Bali. Thank you for taking the time to share your thoughts about your recent stay with us. We truly appreciate your feedback and are delighted to hear that you found our hotel to be pretty nice, and our staff welcoming.We apologise for the issue you experienced with the moisture in your family room. This is not the standard we aim to uphold, and we will certainly investigate this matter to ensure it is addressed promptly.It's fantastic to hear that you found our rooms excellent in terms of facilities, and that you enjoyed our pool and dining area. Your positive comments about these aspects of your stay are truly appreciated and will be shared with our team.We value your feedback as it helps us identify areas for improvement, and we hope that your next stay with us will be even more enjoyable.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,

10/10 優異

Raj

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything was outstanding except that the relatively hard bed could not be provided. It will be very good if relatively hard mattress are being made available in few rooms.
於 2023 年 9 月住了 6 晚
K. Yudi Pastrawan General Manager Ramada Encore Se 於 2023年9月29日的回應
Dear Mr. Raj, Warmest Greetings from Ramada Encore Seminyak Bali. We want to express our sincere gratitude for choosing to stay at our establishment and for sharing your valuable feedback with us. Your insights are crucial in helping us enhance the guest experience, and we're thrilled to hear about the outstanding aspects of your stay. Providing exceptional experiences for our guests is at the heart of our mission, and we're delighted that you found everything to be outstanding during your visit.However, we apologise for any inconvenience caused by the relatively hard bed in your room. We understand that bedding preferences can vary from guest to guest, and we appreciate your suggestion regarding the availability of relatively hard mattresses in select rooms.Your feedback is greatly appreciated, and we will certainly consider implementing this option to cater to guests with specific bedding preferences in the future.Warm regards,