Staff was not able to communicate in English. I didn't book the hotel until I got there, because I was in a round island bike trip. I booked the hotel 15 minutes before I arrive. The staff couldn't see my name on his print outs then kept saying "no no no". I tried to communicate with him using Google translate but failed. I was frustrated and kept showing him the email. He finally tried to call his colleague and turned out found my reservation on Expedia.
Except the bad experience with the staff, the room was nice and tidy. Size is big.