墨尔本Shantell 酒庄附近酒店

"Overall, we were satisfied with our stay and had a good check-in experience. The staff were friendly, and we appreciated being upgraded to a better room, which was a nice touch. However, there are a few areas that need improvement. Firstly, there was no internal door lock in the room. On the afternoon of our check-in day, while we were resting in the room, a staff member unexpectedly opened the door to check the air conditioner without any prior notice. This was quite uncomfortable and affected our sense of security, making it difficult to sleep well that night. Greater attention to guest privacy and communication would be appreciated. Secondly, the power outlet layout in the room was inconvenient. Apart from the bathroom, there was only one power socket located under the TV, and none near the bed, which made charging devices at night very inconvenient. We booked a plan that included breakfast, but the actual breakfast was quite different from the photos shown on Hotels.com, which was disappointing. While it was acceptable as part of a breakfast-included package, it would not be good value if charged separately at AUD 35. Overall, the hotel has good potential, but improvements in room safety, layout, and transparency would greatly enhance the guest experience."

"一部電梯壞了、修復工程很慢、二天還沒修理好 沒有職員主動上前幫助拿行李"

"整潔乾淨，員工有禮"

"We checked in the mid day afternoon. The self service was user friendly."

"Very comfortable mattress!! "

"地理位置好，但有些舊，浴室設計有點差。酒店樓下有電車站，有餐廳，便利店，非常方便"

"nice staff n good services"