Fujinomiya Shiraito Falls Hotels

"Wood floors in the hallways are beautiful but very noisy. We were on the first floor and constantly hear heavy walking on our floor and above at all hours. Many guests don’t honor the quiet hours. Around the bedside table was dirty and dusty should be cleaned regularly. It was nice to have a complementary breakfast but it needs more options. The bathroom was very tiny and awkward to even get in too. Staff ok, but not really friendly. "

"Great "

"Clean rooms and great value , free transfer to and from Kawaguchi station , place to eat close early . Biggest problem I had was the bed was super hard . I would not come here again unless I specified that I want softer mattress "

"We stayed first night elsewhere but needed a hotel closer to the bus station for the second night. This hotel was perfect for that. In fact, the highway express bus stop is in their parking lot. The hotel is also convenient for the theme park but we only walked around that (lines are LONG). They also have a few stores and restaurants in the hotel, or connected to the theme park. Room was smaller than expected but clean. Breakfast was great and worth buying in our purchase - it also had a fabulous view of Mt Fuji in the morning. Only downside was the Onsen access. It’s a public Onsen (not just hotel guests) which after our resort experience the night before was too much hassle (and more strict about clothing and tattoos) "

"Beside the building is aged, but everything else is awesome. You get to experience how public bath work in Japan. Breakfast is good as well. Stuff dont speak English but they have translation app all handy. If you wake up at early morning, you get to experience Fuji mountain right out from your room. If you are tall enough you can see the mountain while osen"

"Really enjoyed my stay and will stay again the next time I visit!"

"Run down and the rooms were not clean. You also can not control the temperature to cool down the room, only heat it so it was very hot. Breakfast doesn’t start until 7 am and you need to wait in line awhile to get in. Not a great experience."

"Staff members were helpful. We had a good stay! "

"We were really excited to stay at HANZ Outdoor Resort, but the experience was a major disappointment. Communication was poor from the start. We were told we needed a local number for pickup, but when we called from the bus station using one, the staff said they didn’t speak English and refused to pick us up without any clear explanation. We had to take a taxi instead. There were also several unclear and misleading policies. We were told we could chop wood, but no one showed us where to do it or provided tools. After a small initial batch, we were told we’d be charged for additional pre-cut wood. The biggest issue is that outside food is not allowed at all, forcing you to either arrive before 7 PM (when the lobby closes) or pay ¥4400 per person for a very underwhelming meal you have to grill yourself. The villa didn’t match what we booked on Expedia. We paid for a full mountain view but didn’t receive it, and staff gave inconsistent explanations (“not functioning,” then “reserved for tomorrow”). They eventually offered to move us while we were already settled and in the middle of grilling. The layout was inconvenient, with no separate shower, weak water pressure (took 45+ minutes to fill the jacuzzi), an overheated upstairs sleeping area, and very narrow stairs. Cleanliness was also questionable ~ we found long black hairs in the jacuzzi despite having blonde hair. Overall, extremely disappointing for the $650 per night price. Would not recommend."