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"Staff very friendly Nice food "

"A beautiful stay and wonderful onsen- we opted for a private onsen thankfully as we were never able to get into one of the three private public onsens on site over the course of two days. Note that the area is stunning and very hilly- local restaurants etc close very early and/or have odd days they are open if you venture out. "

"Great fresh"

"Nice room with beautiful views and an onsen bathtub on the balcony. The staff are all very friendly - really impressed by the service provided by Lisa. "

"One of the best hotels ive ever stayed. The hotel has the most wonderful staff and beautiful interior and baths.especially the manager was very nice and she gracefully welcomed us. "

"We enjoyed our stay at this hotel. The staff was friendly and accommodating, and our room was spacious, clean, and comfortable with a beautiful view of Lake Ashi. The location is lovely albeit a bit more secluded/farther away, right by the lake, with Mount Fuji visible on clear days. The hotel feels a bit dated (think 70s charm) but is well maintained and slightly upscale. There’s a free shuttle to Odawara Station, but taxis must be booked in advance through the hotel. The dinner buffet was solid—good variety and tasty food. Nearby attractions include Hakone’s small aquarium and zoo (about 5 minutes away), and the famous floating torii gate and shrine, which is around a 20-minute walk through the woods. Go early—the lines get long!"

"It's a very good hotel, we all had very time, and enjoy the facilities in the unit . Very clean and spacious."

"Clean room; Helpful Staff.Great location"

" Very good value. Room was clean and fairly large. Right by the station and included a satisfying breakfast. Staff were helpful and friendly."