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"Clean spacious room. In-room onsen + sauna is great! A bit on the expensive side but it was worth it."

"The private onsen was not exactly what we were expecting. The food was mediocre and they could not accommodate my allergy. The location was beautiful and accessible to all things Hakone. The staff did not allow late check out and did not schedule the second breakfast with us. Overall, it was underwhelming and not worth what we spent. Hakone was incredible, we will be back, but we won’t stay here."

"Absolutely cannot fault this property. We didn’t eat in the hotel due to how expensive breakfast and dinner was so if you don’t have a car, be aware of this"

"Breakfast was great & onsen was clean, no fresh towel service at the onsen"

"An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!"

"Suite with bunk beds was great, although room wasn’t super clean. Bathroom sink had layer of grime and visible debris on carpets, couch had a rip in fabric (was difficult to report this to hotel). Nice balcony with room, rooftop terrace was beautiful, onsen great! Check in was a bit limited. You need to add your passport info the day before/prior to arrival, get QR code and code for door. Then on arrival, use iPad scan QR code to talk remotely to a person to verify your id. That seemed to only be available from 3-10pm, so don’t arrive too late. Free drinks, snacks, soft serve icecream between 5-9pm (my kids loved)! Not a ton of restaurants near hotel but did have a family mart across the street. "

"Thoroughly enjoyed our stay at the hotel and everything was to a high standard. Would stay there again ."

"Good hotel and convenient !!"

"This was the big splurge on our trip to Japan and it didn’t disappoint. The hotel is set amidst the Hakone Mountain system and is such a nice refresh/reset between Tokyo and Kyoto. We booked a room for one night with a private onsen and had the Kaiseki dinner and buffet breakfast included. The dinner, which was served in our room, was possibly the best meal we had in Japan. There were so many choices at breakfast it was almost overwhelming. We booked the private onsen because we weren’t sure how comfortable we would be with the public baths - but in the end we were fine with them. The public onsen at Nanpuso is really beautiful with outdoor stone and wooden tubs as well as indoor tubs in both the men’s and women’s onsens. We barely had time to use our private tub because the public facilities were so lovely. Our room felt really luxurious. We walked from the train station but it’s all uphill so some may prefer the shuttle that’s available between the station and the hotel. "