I did a mistake for not communicating with the hotel that I will be late checking because I thought it works as a normal hotel where a 24-hrs reception is part of the service. When I reached the hotel, I can see my name on a piece of paper stick on the door that my bed is reserved, however, the door is locked and the door pass code was not sent to me at all. All I need was the door passcode for me to enter the property, and since the bed was reserved for me, I dont know why the operator cannot just send me the code. I was there in 5am morning with my luggage. I called the phone number given in the booking form, as well as the numbers stated in the door, but nobody picked up the call.