Ballindalloch Snail Maze Hotels

"Nice location near the train station. (STEAM TRAINS) Had a pleasant walk with around the area after our evening meal. Which was very nice. Breakfast was very nice."

"We were woken at 7am by a fire alarm and had to evacuate our room with a baby and a 6-year-old, only for it to stop before we even reached the muster point. It was later explained, quite casually, that it was caused by someone showering with the bathroom door open. Given there’s a sign warning about “sensitive” alarms, this doesn’t feel like a one-off and isn’t acceptable in a family hotel where sleep is already precious. We stayed at Macdonald Aviemore Resort as a family of four. When we raised this, along with a broken kettle, reception initially offered complimentary breakfast but later withdrew it after checking with a manager, which felt poorly handled. The hotel itself feels tired and in need of investment. Our room was small, especially with a cot, the shower was only lukewarm, and carpets were dirty with an unpleasant smell. The lift also smelt strongly of smoke. There are positives: the pool and facilities are good and we enjoyed them, though some maintenance is needed (hair dryers out of order, puddles on the floor, drains not very clean). The outdoor park is great for kids but also showing wear. Aviemore is a fantastic location, but the resort feels like it’s relying on that rather than maintaining standards, it’s certainly not 4 star. With better upkeep, it could be much better."

"Evening meal was poor and expensive. Breakfast was good "

"We had a lovely stay with our dog. He was made to feel very welcome with plenty of treats and fusses from all the staff. The location is great and the area surrounding has plenty to see and do."

"Steven and Ginnie were really friendly and made great suggestions about what to see and where too go. Breakfast was great it felt very nostalgic to have Scottish kippers . Thanks so much"

"Dinner excellent, rooms acceptable but probably in need of some refreshing "

"The room was perfect for our short stay in Aviemore. The location was located perfectly and surprisingly quiet even though the main road is next to it. There is parking which is easily accessible and was located to the apartment right next to it."

"Room was clean, food not great, didn't appreciate getting my drink in a plastic pint glass"

"Beautiful exterior and garden area, close to town. Unfortunately the 2nd floor room was hot enough to melt my recently purchased chocolate that was on the desk. Was about 80 to 85 degrees and there is no air-conditioning. The staff brought up a fan after multiple requests which we propped in the window that could only open about 6 inches. Contributing factors may have been the full hotel (and heat rising on a 60 degree day) or the exposed HOT to the touch pipe at the baseboards that went into the radiator (which was turned off). Rough night sleep where we debated sleeping in the lobby or going elsewhere about 10:30 PM."