Lubbock South Plains Mall Hotels

"Excellent service!!"

"Everything was great except we had no water pressure to shower. "

"The grab and go Breakfast bag was nice. The bath towels looked brand new, out of pkg flat so clearly not washed. The extra pillow and blanket in the closet were well needed. Hubby was not impressed with the hot breakfast."

"I would leave zero stars if i could. I booked 3 rooms for my friends and I. The rooms are in desperate need of an update and a deep cleaning. My room was clean enough for the one night we stayed, my friends was so disgusting it wasn’t reasonable to ask her to stay there, so she left. Its been 3 weeks now that weve been fighting with this hotel and corporate to get a refund for an unused, deplorable room. On top of that, the elevator is bound to break at any second and breakfast quite literally gave my husband and i food poisoning. I will NEVER stay in a best western again after this experience."

"The breakfast had the usual offerings. The room was clean with LV flooring. Much more sanitary than carpeting. The AC kept us cool. The hallway was quiet. They accept pets which is a big plus for us. We always stay at this hotel when coming to Lubbock."

"Avoid this property!!! We had a bad experience here about six or eight months ago, but wanted to give them another chance. Very bad idea! Bathroom wasn't cleaned - dirty towels from prior guests and hairs all over the sink. Room stank of stale cigs and bad deodorizer. Loud party started at 2AM next door - finally insisted on a new room. The AC in the new room clanked like it was falling off the wall - finally turned it off. Roaches crawling in bathroom and kitchen. And again, someone else's hairs in sink. Found out a new management company took over in January. No better than last one! The only other time I've every asked for a refund on a room was about 30 years ago. I am working with Expedia to get one now. It was that bad. No sleep, and worried one of their roaches hitched a ride home with us. Disgusting!"

"It was under construction that should be notice given before booking. We would not have stayed there if we had known"

"Our stay was great. PoolAnd hot tub was a plus. "

"The rooms were very old looking. Furniture was old. The door would not lock unless you slammed it several times. "