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“The staff was very helpful. Beds are comfortable.”

“The place didn’t have a setup account for expedia payments and couldn’t stay at the place which was empty at a very shady location. Such inconvenient to arrive and leave at night time to find another place to stay. ”

“Mala experiencia. Cobro de la estancia por duplicado ya que Hotel cobró de nuevo estancia cargando a la tarjeta. Problema reportado pero no solucionado: no reintegro aún. ”

“The fact the facilities are pet friendly and free make this facility super unique.”

“We were quite pleased to have found this eco hotel. It is basic but comfortable, quiet (except for the birds!) and clean. You can tell there is pride in the property. The staff are lovely and helpful (in Spanish mostly). If you ask, they will call a ferry for you to the private dock. The Mayan sauna and jacuzzi are a neat touch but you have to make a reservation and pay more to access. Kayaks are free to use (but go in the morning before the wind picks up). There is no hot water and beware the……

“I absolutely loved my stay at Hotel Casa Ki’iil. The location of the hotel was perfect. It was about a 7 minute walk to La Calle de las Sombrillas and a short tuk tuk ride to anything else in San Juan or San Pedro. I got the lake view room, had a beautiful view of the garden and the lake. The staff were so so sweet and very helpful. They helped me order a public/private lancha to the hotel’s dock, gave me directions and recommendations, and even helped me get into the lake with the kayak.……

“Clean room and kitchen ”

“Unfortunately was mostly a bad experience, they could not find our reservations in their systems, wanted to charge us again, one of the rooms was not the one we reserve, pool was very dirty, the shower had a few dirty spots, sink was clogged, the shore was really far from the property rooms, poor ilumination at night, won’t comeback again and if ask, i would NOT recommend it”

“Parking was easy and secured ”

“La comida espectacular al igual que las facilidades.Muy recomendado.”

“Nada de mantenimiento en la habitación estuvimos 3 días y nunca nos limpiaron el cuarto ni votaron las basuras ni nos dieron papel ni jabones , la cama de la habitación súper incómoda, no tiene ni aire acondicionado ni abanico. La vista es buena y los desayunos buenos también ”

“The staff were very welcoming and friendly. They answered all my questions. The rooms were spacious. I liked all the seating around.”

“Good points: -The house seems to be a relatively new construction . -The second floor room has a decent view to watch the sunrise. But the house is not in the lake. -The kitchen was well equipped. Regular points : -Lots of Construction around that starts at 6:45AM - From the main road to the house is dirt and rocks so You have to carry your suitcases. -Far from the embarcadero or main are in town, a good 30 minutes walk or 10 minute Tuck Tuck that cost Q10/ $2 US quetzales per person……

“Muy buen desayuno, alberca un poco descuidada”

“Do”

“Bathroom and Shower were dirty! And water from the faucet smells bad.”

“water pressure on shower needs adjustement.”