Swanage Hotel with Pool

"Parking was easy but once you parked it up it's best to leave it because you'll lose your space I had an accessible space which seemed like it was big but it's not it's just a normal size space with a disabled badge painted on it. Staff were okay we had an issue when we first got there about the hot water tap you have to wait at least three minutes for that to run through which isn't advisable for me because I find it difficult to stand for a long periods of time. I have a boot scooter and I found that quite difficult to get it in and out of the room but due to the narrow corridor and the heaviness of the door leading from it. Had terrible night sleep we had a guy above us that was awake till 3 am fell asleep till 5:30 then he started getting ready for breakfast at 6 am in the two nights day we slept there I've had four hours sleep complaint to receptionist but they weren't that interested anyway didn't think they would be. We never used the other facilities like breakfast or the pool or the spa due to my mobility issues but we're offered at an extra cost"

"Pool is stunning and amazing!"

"There was plenty of a wide variety of foods for breakfast for every guest to enjoy"

"we only stayed over one night. The food was adequate and cooked well three courses Breakfast was well presented with good choices very friendly Staff. Whilst there we noticed that there was a swimming pool for the guests also entertainment of an evening which was good fun. Over all a good stay but a bit dated"

"Good breakfast general staff (bar restaurant etc) excellent. However front desk inefficient & duty manager CALLUM was rude & dismissive . With that attitude he has no future in hotel management. Front desk were super efficient in taking unauthorised payments from credit cards but not so good in refunding!! Hotel overall appearance tired in need of redecorating throughout. Large cracks in outside walls. This is probably due from recent cliff face collapse. Not up to Marriott standard & would not stay again. Overall not an enjoyable holiday."

"My husband & I arrived on a Friday and we're fairly late arriving, we were shocked at the price of the parking, the sign said £18 per day. You have to use an app which I do not like! We walked to reception and booked in. We were told our room was on third floor. We got in the lift and went up, as soon as the doors opened the heating hit us! We found our room and went in. Again the heat hit us! No a/c or even a fan.Hubby opened a small window and we found we were above the kitchen and had all the heat vents below us. The room was decorated poorly and hubby noticed paint on the frames of pictures where they hadn't been removed. The bed was clean at least, the pillows were awful and I had to ask for a third to make a bit of a even level. The bathroom did not have a window and no extractor so smelt damp. The towel rail/ radiator was not even plumbed in! The room was not worth the money paid! We've had better in a Travelodge! The pool was clean but did not visit the spa so can not comment on that. Having looked forward to staying and seeing family we left early on Sunday just purely to get away from the heat. Food was ok but a small menu. Pricey too. We won't be staying there again!"

"Staff very good hotel a bit tired, pillows could be soft floors squeaky but lovely hotel great location and beautiful well manicured gardens and quiet Thank you"

"Stayed for one night in budget single room. Nice white towels in bathroom with heated towel rail. Good breakfast, lots of choice. Would definitely stay there again "

"Breakfast was very busy due to a trade union conference and options were limited. Also we were charge extra for coffee on the first day and told on the second day it was free."