Springfield The St. James Sports Complex Hotels

"Clean Room."

"This facility is very nice, but not brand new. It has been well maintained. Staff is excellent. We were pleasantly surprised with the food at the restaurant, having dinner once in the bar and breakfast twice. We chose the facility because we needed parking for a trailer and we had no issues. It is just off I-95 so there is some road noise. We would not hesitate to stay again if in the area. The staff is a credit to this hotel."

"I am writing to formally express my disappointment with my recent stay at the Wingate by Wyndham. Unfortunately, my experience was unacceptable from the moment I arrived until my departure. Upon arrival, the front desk clerk ignored my presence while continuing a conversation with another employee. I was only acknowledged after walking to the opposite end of the counter, where another employee instructed me to return to the original desk. This was an unprofessional and unwelcoming start, especially considering I had already completed pre-check-in and had a card on file. I later spoke with the manager regarding this interaction, and while he was courteous, the situation did not improve. After returning from breakfast and shopping, I was told my room had been “upgraded.” Although the rate remained the same, I accepted the change in good faith. However, when I approached the front desk again, I was unexpectedly accused of smoking in the room. This allegation is completely false and highly concerning. To address the accusation, a maintenance employee was sent to inspect the room. I found this both intrusive and inappropriate. Additionally, despite having a “Do Not Disturb” sign on the door, it appears hotel staff entered the room without permission. Housekeeping services were not performed—towels were not refreshed, and the bed linens were not changed. This raises serious concerns about both privacy violations and service standards. Overall, the treatment I received felt ret"

"Good service "

"The building was clean and the staff was friendly "

"Enjoyed our stay. Room was very clean and spacious. Will definitely stay here again. "

"room was clean, staff were very helpful. Construction was on going so that was unexpected. Breakfast selections were average. "

"Overall the property was excellent "

"Yes"