Nashville Thompson Lane Trailhead Hotels

"This hotel looks recently updated and the room finishings are modern and clean. However, the service did not match the price point. I chose this property specifically for the airport shuttle, but after calling multiple times over 30 minutes, no one answered the phone to dispatch it. I ended up taking a $20 Uber and arrived later than planned. At check-in, the only acknowledgment was a small snack, which didn’t meaningfully address the inconvenience. Service issues continued during the stay. I had to ask for the $15 food credit that was included with my booking, rather than it being proactively applied. Rooms include only one off-brand caffeinated coffee pod (this seemed to be a common complaint among other guests), and when I requested more, it felt reluctant rather than accommodating. I also wasn’t able to charge food to my room despite it appearing as an option on the receipt. If you’re staying one night and only need a clean, updated airport hotel, it may be fine. Just be aware that service responsiveness and follow-through were inconsistent during my visit. Also, as expected for an airport property, you will hear planes taking off and landing."

"Room was clean, but the king bed looked like the sheets were never changed and they just refolded them!!!! Rm 213. Also, they were 15 minutes late in the shuttle departure which caused some delays. "

"Great stay. Pool is great, I didn’t like that people in the lobby could look into the pool"

"Bed was uncomfortable and hard. Not a nice firm mattress, but worn down from too much use and not support. For a hotel, you have three jobs: comfortable bed, quiet environment to sleep, and clean, hot shower. Got 2 out of 3."

"Excellent room, close to Broadway "

"We did not have a pet!!!!! Very outdated furniture and carpeting We did not feel that it was clean because it was so old Bathroom caulking was poorly administered Did not receive extra cups even after we used them Poor towel quality I believe there are much nicer hotels in Nashville for a similar price and it wasn’t cheap Language barrier made it trying to understand front desk staff Will never stay there again or any other Comfort Inn because of our unhappy stay"

"Lovely room, air con super effective, awful view but local neighbourhood made up for it. Highly recommend Frothy Monkey cafe for breakfast. Appreciated the keypad entry to the room and the fact we didn't need to take keys with us, but we had to enter the numbers ~5 times each day to get back into the room. Bathroom was gorgeous, really nice space to get ready, and the smart TV was a really nice touch. We had a slight issue with the headboard falling down while we slept and hitting me on the head, but I think that was a one off. Bit disappointed they didn't replenish any supplies during our four day stay, but couldn't fault the rest of it."

"Gf"

"Staff was wonderful. Food in the lounge was great. Holiday decoration were beautiful."