Thorpe Bay hotels in Southend-on-Sea

"Lovely room staff helpful"

"The room was clean. Absolutely no staff the t.v didn't work properly no instructions. No instructions on use of shower either the mirror was not within reach of hair dryer socket. Room was cold ordered breakfast but nowhere does it tell you where to pick it up from. No receptionists on arrival or on the following morning to help. The whatsapp number and hotel number did not respond to my calls or messages. As a lone older female that was sat in a cold room all night with no t.v heating or means to get help I felt very vulnerable."

"Yes, room was a bit cool on arrival with radiator turned off but soon warmed up when turned on and with use of the provided electric fan heater."

"Style over substance in a lot of areas. Spa is a very small pool area with 4 beds which you can’t access until check in. Default answer to any request is no. We only gave our name at reception to be ushered back out the door and told to comeback later. No offer to hold luggage, told to go and sit outside restaurant and that there would be no food. Reception staff especially rude and unprofessional. Tasting menu good but surrounded by screaming babies and only one good server. Again any changes to menu told no and only the manageress had any idea on customer service "

"Stayed here many times. Love the hotel staff are so friendly. Our room is always clean and comfortable. Love the choice of a breakfast or a packed lunch brilliant fit when we are going out for the day. "

"There was not really a beach to view"

"Very pleasant stay and location has lots of food options as next to leisure complex"

"Lovely helpful staff especially The guest manager couldn’t do enough for us !"

"Nice food at the hotel. Relaxing room. "