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"Excellent service "

"Have to pay for parking."

"Room was clean, breakfast choices were very good. The staff were helpful and the hotel is positioned in the centre of town convenient to transport, shops and cafes."

"Bed was very old and uncomfortable Room was much smaller then the pictures made it appear And the hot spring dosnt allow people with tattoos! I know this about some Onsen But didn’t expect it in the city at a spa /hot spring "

"The hotel is approximately a 10-15 walk from the station. The room is small but what you expect in Japanese hotels. I should point out there are no storage facilities for clothes apart from a few hangers so you are living out of your luggage. The staff where very helpful and pleasant."

"Friendly and helpful staff. Ease of ski bus. The sauna was great too. "

"The rooms & hotel in general were very clean & the staff was helpful & friendly; especially all of the food hall & parking staff. The front desk staff also helped us out quite a bit as well. Thank you for the pleasant stay."

"If I could give zero stars I would. I could give a list but I’ll simply just say that after our first night of a 4 night stay my wife became ill and we were instructed by her primary care provider to move from this remote location to a place closer to definitive medical care. We had to cut our stay short after the first night. The hotel said that because we booked through Expedia/Hotels.com that they couldn’t issue a refund… I had purchased trip insurance through Hotels.com and they denied our claim because we didn’t visit a doctor in Japan in person… This hotel is an hour or more away from any restaurants and they only take reservations for their restaurants days ahead… there was no food when we arrived so we ate microwave cup of noodles for dinner… in Japan… I did not recommend this hotel and I do not recommend booking through Hotels.com"

"Clean, comfortable and modern decor. Def closer to a 4star than 3."