Stowe Trapp Family Lodge Touring Center Hotels

"I was lucky to stay in the recently renovated part of hotel. the room was modern, clean and cleverly designed. I was far from the common areas but that was not a problem bc there was a enclosed bridge so I did not have to go outdoors. I enjoyed the hot tub. The continental breakfast was simple and good: pastries, yogurt and breads. Stowe Bowl had a fun vibe and the wings were very good. The staff was EXCELLENT - helpful and friendly. "

"Bedroom and bath were clean and satisfactory. Hallways and lobby are in dire need of cleaning and repair."

"Clean room, a lot of parking, close to the mountain and accessible to the mountain via bus. I had a great stay and will likely return"

"Would def stay again. We stayed in the stuga cabin, awesome experience "

"Yes! My only issue was that there was no microwave to heat up food"

"The room was clean & the fireplace was a perk. The problem was that the room was a ridiculously far outdoor walk uphill from the front desk with no bellhop in sight although the property claims to have a bellhop. On our walk, a lady in an ATV stopped to talk to us but didn't offer a ride or help with bags. And after the uphill trek with luggage in the elements, we had to drag our bags up steep stairs because the building had no elevator despite hotels.com saying it has elevators. Only in the main building. The room had no drinking water & when we called the front desk, they told us to walk back a ridiculous distance to purchase water or use the vending machine in the building. Newsflash: The vending machines have been removed from our building as well as the main building. All other buildings require a key so we had no access. Doubt they have vending machines. Hence, no drinking water. We were thirsty. Their website states that fire pits are just steps from our door. False. They are only in the pool area. We requested a bellhop to help us with our bags when we were departing as we needed to store bags for a few hours. After 2 calls and 45 minutes, nobody showed up so once again, we lugged our own bags a ridiculous distance. The carpet on the stairs in the common area in the Mansfield house hasn't been changed in decades. We were hopeful for a great stay, but the grunt work and lack of customer service & false advertising was overwhelming. We deserve a refund! "

"The check-in staff was mediocre. No smiles were had. There was no one to open the door for you as you were dragging in a lot of luggage. "

"I just want to say how unbelievably rude, off putting and un helpful the concierge is! I have never experienced such poor hospitality in all of my travels. Glaring at me as I approached her. So unwilling to offer any information besides a old marked up peice of paper with scratched out phone numbers. Not even a hello or welcome. As some who also works in hospitality I’ve never seen such a poor display in my career from any co workers either. If she hates her job so much she should quit instead on denying guests info in maximizing their experience in Stowe. You’re better off just googling because she is useless and beyond rude!"

"Better than I could have expected. Location is perfect. 10 minutes to Toll House lift. Can't say enough. "