Tsumagoi Tsutsujinoyu Hotels

"Amazing staff, amazing food, and amazing rooms. Would recommend. "

"We enjoyed our stay. Great staff and service. Very clean and a good dinner buffet. The hotel is a bit of a hike uphill. Google maps might tell you to approach from the right, go behind the hotel and come around to the entrance. This route has a bunch of uneven steps and is somewhat steep. It’s better to approach from the left side up a paved road with an even incline."

"Lovely property, secluded but good shuttle options to ski field (less than 5 mins) and twice daily to Karuizawa. Staff were friendly - used Google translate as there were not many western travellers. Amazing Onsens - all gender seperate apart from private but open 24 hours. Food was great - and a shop for snacks, souvenirs and drinks. Great for winding down and experiencing the snow and small field close by."

"Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful. "

"Great stay. Check-in was simple and efficient. Staff are very pleasant and helpful. Made it easy with English speaking staff. Enjoyed the public bath. Room was comfortable and well kept. Overall I had a great stay. "

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Stayed here woth 4 kids to ski. Great spot and friendly staff. Will stay longer next time round "

"The room was nice and spacious. "

"Lovely people, gorgeous property. Book restaurant on premises in advance."