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"Staff are very friendly and helpful, the room was very clean. Just a bit dated and lacking in amenities."

"This hotel has rooms bigger than most typical Japanese hotels. The bed is comfortable, spacious bathroom and small kitchenette. There was car parking available and facilities are clean all around. It’s within walking distance of the hells juku and convenience stores and restaurants too. The only problem is the onsen was nonoperational when we stayed."

"親切に対応していただき、ありがとうございます。 ダルバートまでご馳走になり、またダルバートおいしかった。"

"The food was excellent! The service was great. The building is newer and attractive. The old style printing activity offered at the hotel was informative and fun to do."

"great location with spacious room"

"和室の部屋に泊まりましたが、とても良かった。"

"とても綺麗で清潔感がありました！ お部屋に洗濯機（洗剤、ハンガーも）があり、 施設内に乾燥機もあったのでとても助かりました。 湯上がりのアイスや無料のマッサージ機もありサービスがとても充実していました！ う夜食の出汁茶漬けもとても美味しかったです！ コストパフォーマンスがとてもいいホテルでした！"

"Beautiful and stylish place that was just perfect for a couple days relaxation"

"The hotel room is spacious, with great view, clean amd beautiful; the hotel is next to Kumamoto station, which os very convenient"

"Delicious food, excellent service and great accommodation "

"The hotel is very large with many guests. Our room itself is spacious. Onsen is comfortable but there's not much view. It's a quiet area, besides the Onsen Jinku, there's not much to see. But overall, the experience is good."