Washington Union Market Hotels

"YES"

"Disappointed "

"Loved my stay, however the a/c system do not work properly. "

"Upscale property with excellent customer care. Great parking option, location and daily activities! I will definitely stay again!"

"Quick trip stay with my older kids for a visit at Howard University. Room was very nice, great views, & clean. Not to keen on the parking situation & having to pay for parking, but I guess we have to consider it is DC. I would recommend them to have 2 valet parking people, not 1. It would help from guests having to wait for long periods of times on their vehicles even after calling ahead to have it ready before leaving. Overall, I would definitely stay again!"

"Gym"

"The property was great. I was a little nervous in the beginning since it was my first time but it was such a smooth process. The facilities were exceptional. I would definitely use this property again. Very, very pleased. "

"Hotel was nice, clean and in a good location. Initially I was not going to make a review but after a second issue arose, I decided to go ahead and review. Upon arrival I was asked to pay the nightly rate. I let the front desk know that I had prepaid for my room so there should not be any charges other than the standard hold. After a while of her looking into it, she let me know that she could see where I had prepaid and that I would only be charged the hold. She also provided a free room upgrade for the inconvenience, which I felt was very kind and good customer service. We stayed one night and in the morning I checked my banking app to see that I had been charged not only the standard hold fee but another fee almost double the hold fee. I never authorized this second charge, but there it was. At checkout I asked the man at the front desk about this charge. He told me he reversed it, but my issue is being charged a whole new fee that I NEVER authorized. I waited out the weekend in hopes of seeing the fee reversed on Monday, but that was not the case. Called the hotel and was told it could be up to 10 business days for this non-authorized fee to be returned. That is extremely bad business. Very grateful I don’t need that money urgently to pay a bill, buy groceries, etc. Although the hotel was decent, it makes me question whether I’d stay again. "

"Great location and great staff! Walking distance to sight seeing, restaurants and transportation. Our first room didn’t have the best plumbing. They gave us another room. They also wrote us a note and provided us snacks for the inconvenience. I would definitely stay here again. "