Search Chalets in Upstate New York

"My kids had fun but overall we expected better. The staffing and service was poor and slow. A HUGE long waiting lin t check in with one person at front desk. Same for everything else. Water slide lines went slow and it was clear this was due to understaffing at the slides. All the eateries and cafe's seemed understaffed with huge waiting lines on what everyone knew was to be a busy week/weekend. Activities (high ropes course and arcade) and various eateries lacked signage so it was impossible to know when things opened. Signage was terrible at water park so you'd have no way to know what tube to take up what staircase to go on which slide. Our last day there, virtually all of the "pools" areas to play other than the big slides, were closed indefinitely so we did not get to enjoy 50% or more of the water park the last day, and no talk of partial refunds!"

"Breakfast menu was good and satisfactory Everything was so good"

"BEST location for a hotel in Niagara Falls, NY; it is the closest to the American falls and to the Rainbow Bridge to cross to Canda. Staff is very friendly, rooms are very decent in size and the breakfast is really good. You can’t go wrong with this hotel, I recommend it!!! "

"The night we got in they had no shuttle from airport to hotel for whatever reason, we had to pay $15 from an airport taxi, was not offered a credit just a simple sorry. Room was clean smelled great. Very happy to see Dove toiletries. Breakfast was mediocre. "

"On the side entrance doors, cigarettes should be cleaned on a daily basis.. Cover blankets should be inspected monthly to remove stained ones within the room. "

"Overall, the place was nice, but my experience was disappointing. I went on a Monday and several amenities weren’t available—the hot tub was closed, the shuttle wasn’t running, and the club was closed. The pool wasn’t heated, so it was too cold to enjoy, and even the fire pit was off. For the price, I expected more to be available. It felt like there wasn’t much to do, which was frustrating"

"Parking is a little tricky. The hotel was very clean. Decent breakfast. Pleasant staff"

"4 night stay worst one yet arcade half machine were broken or just taken money and not working ....had to go get towels mutliple times for the pool and was given the basket full of them like i worked there and am supposed to bring them down... people we went with also got locked out of there room and noby to fix it no maintenance guy.... room dirty and stained when we got there and the best part me and my son have bites like bed bugs i am covered in bites the day we left and found one later that day now have to worry about bringing them into my home ...worst stay ever and will be filling a complaint "

"Rooms especially bathrooms really run down. Shower was peeling, carpet is dirty and beds and Pillows are lumpy . Staff was very helpful and friendly will not stay again . "