"My stay at The Westin Rishikesh left me with mixed impressions. While the property itself is well maintained and located in a beautiful setting, the level of service provided by the Front Office was deeply disappointing and fell significantly below the standards one would reasonably expect from a luxury hospitality brand.
Throughout my stay, customer service appeared to be a low priority for the Front Desk team. There was a noticeable lack of professionalism, attentiveness, and guest-focused service. In my opinion, the Front Office would greatly benefit from additional training, stronger supervision, and more experienced personnel.
Ms. Neha at the Front Desk appeared more focused on promoting transportation and car rental services than on efficiently performing her primary responsibilities related to guest check-in and assistance. Similarly, Ms. Priyanka, the Front Desk Supervisor, was unapproachable, dismissive, and lacked the courtesy and professionalism expected from someone in a supervisory position. On multiple occasions, I found the Front Office staff to be unresponsive, disorganized, and indifferent to guest concerns.
The most serious service failure occurred during my departure. Despite repeated follow-ups, it took approximately 90 minutes for my luggage to be delivered during check-out. This unacceptable delay placed me at risk of missing my flight and caused significant and unnecessary stress. Such a lapse reflects a serious breakdown in operational efficiency an"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
