Valley View Family Hotel

"The property was average. Breakfast was good. The bathroom could use a thorough cleaning. To turn shower on, you'll get inside knowing water will be cold. Staff was friendly"

"First time visiting Frisco. Location was great. Breakfast attendants were kind and the breakfast was very good. Fitness center was nice. Rooms were good but very outdated. Mildew smell but kept fan on and it was fine. Beds were comfortable. Housekeepers were nice & efficient. Check in was smooth. Night audit agent & daytime female agent were kind. However, the front desk agent named Clarence was utterly one of the most standoffish & arrogant human beings we’ve ever met. He kept an ear pod in his ear during his shift, actively on personal phone calls and seemed annoyed when my mother requested housekeeping one time during our 4 night stay. Very unfriendly and should not be in hospitality. Then, while having breakfast, ourselves and other guests overheard him speaking loudly on his cell phone, patronizing someone that apparently works for him, as he is a coach for a second job, it was super disrespectful and unprofessional. It was very interesting to find out that the hotel receives many complaints, yet he is still working for Comfort Inn with this type of negative attitude and unprofessionalism. I previously worked in hotel management for properties in Miami Beach and this would not be tolerated after even one instance. It was the only negative during our stay. Overall, we enjoyed our time at this location. I would suggest that Michael, the hotel manager, get with Clarence and give him some one-on-one training on guest service and etiquette."

"The property was in good shape, except that we were on the 3rd floor and it took forever to get hot water. And once the hot water showed up, it took forever to get cold water."

"Exceptional "

"The A/c was very loud, luckily it was cool enough we didn't need it. There was a lot of noise from the hwy. Good deal for the price. Room was nicely equipped, and very clean. The bed was way more comfortable than I expected. "

"Yes"