London Vertical Chill Hotels

"Friendly staff, clean rooms"

"Avoid!! I was granted access to a hotel room with somebody else's belongings in .. apparently the room had been cleaned so no idea how this happened, very concerning secur"

"Not enough words to describe what a great stay I had at the Royal Horseguards. You cannot ask for a better or more walkable location to access all the sites of London. Also just steps away from the Embankment tube station and Waterloo train station. Beyond that, my room was beautiful with a stunning view of the Thames River and the London Eye. But the best of all was the staff. From the doorman who insisted I take a complimentary umbrella for my walk to the theater, to the front desk staff, and housekeeping, every encounter made me feel like a valued guest. With so many restaurants to choose from nearby, you might skip the hotel but I highly recommend you don't. The food is fantastic and the service impeccable. And three cheers for The bartender at Equus. That was the best French 75 I've ever had. 10/10 recommend to anyone visiting London. "

"Convenient for shops and many theatres, Covent Garden."

"Internet was good. The bathroom wasn’t gross, but I also wouldn’t say it was very clean. Bed was hard, but the room was super quiet and comfy. You’ll be charged extra for everything you should get for free. Checking in early isn’t an option without a fee, nor is leaving your bags - without a fee. "

"Really nice place to stay. It’s well located (theaters, restaurants, underground station) "

"Great location. Fantastic room. Staff was friendly and very helpful "

"Location is excellent but mattress is terrible. The mattress was like a slide, it was very worn out. Requested the hotel not to enter my room, and they entered it twice every day without my consentment due maintenance issues, plumbing, sewage, leaks, …. I never reported an issue, but they had an excuse to enter it. Maintenance team went inside my bathroom and closed the door and never saw any repairs. The first day they left a mess in my bathroom, second day they left the shower sewage open, I complained about that, and the maintenance guy told me I could close it. It is not my job to do their job. Restaurant high tea time pretty expensive for the quality. I would not recommend it. Requested two time helps with taxi, they ignored me “ go outside and find it yourself” Manager told me due maintenance issues, she was going to process a partial refund for compensation, never did. Not the worst, not the best. The day I left they did not want to print the confirmation my account/ expenses account was closed. They had a voucher open and did not wanted to print a confirmation it was closed. They blamed Expedia for everything. "

"Clean room and great staff"