The room was clean, large & comfortable. There is a naval base near by and the jets were flying until at least 11:00 pm, so it was noisy. We wanted to get take-out from the restaurant in the lobby but they wouldn't answer the phone. It wasn't busy in the restaurant. We called the front desk and they said it was a slow time of the year and we had to go down to the restaurant to order. We ordered from Olive Garden instead. There was a problem with the hot water in the morning so we had cold showers. They didn't advise us or compensate us for that issue. Overall, wouldn't stay there again.
Susan
於 2024 年 4 月住了 1 晚
10/10 優異
Clothile Deanna (NORTH CHESTERFIELD)
2024年4月21日
讚好:住宿狀況
不滿:整潔度和職員與服務
Clothile Deanna
於 2024 年 4 月住了 1 晚
4/10 欠佳
Myra
商務旅客, 多人同遊
2024年4月10日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The water was cold all weekend and the property, overcharged my card. The cleaning staff entered the room, cleaned the room and didn’t make up one of the beds kind of weird. When I said something about the water, the front desk member said you should’ve called we would’ve fixed it, how would you fix it the hotel was packed all weekend. I don’t think they prepared well for all the events of the weekend they are next door to the conversation center, as I was telling him he was very nonchalant and dismissive.
Myra
於 2024 年 4 月住了 2 晚
10/10 優異
Jeffrey
親子同遊
2024年4月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Go here for wrestling tournaments twice a year would not stay anywhere else
Jeffrey
於 2024 年 4 月住了 1 晚
6/10 一般
Daisy (Chester)
家人同遊
2024年4月7日
讚好:整潔度和職員與服務
I used Expedia to book this room for a short weekend getaway during spring break. $520 for 2 nights. Fridge was not cold and we lost food that we brought. The sink was broken; the water would not drain unless you used your hand to pull the stopper up; gross. The water was hot (this was something I was nervous about based on multiple other reports), but the pressure was weak. Breakfast is NOT complimentary, although they try to make it seem as though it is; buffet style and $20/person. Tried to charge it to our room after we paid cash. The room we stayed in had 2 very small "double" beds and was very dated. The remote control was absolutely disgusting; thank goodness I brought clorox wipes. Very noisy with overhead jets and nearby construction. My daughter and her friend took a brief dip in the pool and reported the water looked yellow and had stuff floating on the top, as if it wasn't being cleaned.
Parking was good. Check-in was smooth. 5 minutes from boardwalk. I've stayed in multiple Double Trees over the years; this one by far was my least favorite. Would only stay again if I had to. Rated appropriately at 3 stars.
Daisy
於 2024 年 4 月住了 2 晚
10/10 優異
Ariana
2024年4月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
My first time staying here and it was lovely! The cookies are amazing as well.
Ariana
於 2024 年 3 月住了 1 晚
10/10 優異
Patricia
2024年3月31日
讚好:職員與服務和住宿狀況
Everyone was very gracious grom the hotel concierges to hostesses Ellen and Kate management of the adjacent restaurants ",Coach's.
Patricia
於 2024 年 3 月住了 2 晚
2/10 很差
Michelle García
2024年3月31日
Michelle García
於 2024 年 3 月住了 2 晚
2/10 很差
Jessica Yadira (henrico)
家人同遊, 親子同遊
2024年3月18日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Customer service was not good. We have Never been treated terrible being a Hilton Honors. Front desk was rude. Pool was out of service all day on a Saturday the main reason we selected this hotel was for the indoor pool.