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海灘沙堡度假村的評價

3 out of 5
海灘沙堡度假村
1307 Atlantic Ave, Virginia Beach, VA

評價

7.4

不錯

10 分評分，優異；1003 則評價中有 321 則" "
8 分評分，不錯；1003 則評價中有 314 則" "
6 分評分，一般；1003 則評價中有 184 則" "
4 分評分，欠佳；1003 則評價中有 99 則" "
2 分評分，很差；1003 則評價中有 85 則" "

7.4/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

Daishja

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Margarie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. Nice lobby. Free parking, which is always god when you're in Virginia Beach. Friendly staff. Great balcony views. The breakfast wasn't the best, just cereal, bagels & a few frozen items you microwave or toast.
於 2024 年 4 月住了 1 晚

10/10 優異

Tracey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It just felt safe for me, that’s what I love about it.
於 2024 年 4 月住了 1 晚
SC 於 2024年4月22日的回應
Hello Tracey,Thank you so much & we are glad that you enjoyed your stay

6/10 一般

Jay

讚好：職員與服務和設施服務
不滿：住宿狀況
Staff friendly and helpful but this property is in need of help. Carpeting on stairs dirty and old. Tile in bathroom cracked. Bedding appeared cleaned but with as many stains as there was, it’s time to replace. Great location though with lots to do.
於 2024 年 4 月住了 1 晚
SC 於 2024年4月17日的回應
Hello Jay,Thank you so much & your points noted. We are working on the issues

2/10 很差

Erika

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
It was perhaps the dirtiest hotel I’ve ever stayed in.
於 2024 年 3 月住了 2 晚
SC 於 2024年4月17日的回應
Hello Erika,Please accept our sincere apologies for not meeting your standards of stay, Hello Jay,Thank you so much & your points noted. We are working on the issues

6/10 一般

Parris M

親子同遊
讚好：整潔度和住宿狀況
.
於 2024 年 4 月住了 1 晚
ps 於 2024年4月6日的回應
Thank you for your positive feedback

6/10 一般

Tladi

伴侶同遊
The Tv didn’t work, and I was offered to be moved after reporting but was already settled by then! And balcony door wasn’t/barely shut. Found a few strand's of hair in the bed and on a few of the towels smh
Jessica 於 2024年4月4日的回應
Thank you for your feedback! All issues have been noted, sorry for any inconvenience this has caused

6/10 一般

Gayathri

不滿：職員與服務
The property was fine although overpriced for what you got. The big disappointment was that the images made it seem like there was a hot tub but there wasn't.
於 2024 年 3 月住了 1 晚
jess 於 2024年4月4日的回應
Hello, thank you for your feedback! Yes that is a kiddie pool not a hot tub. Sorry for the confusion!

10/10 優異

Anna (Vienna)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice hotel , awesome location .
於 2024 年 3 月住了 3 晚
ps 於 2024年3月27日的回應
Good Afternoon,Anna Thank You For The Wonderful Feedback

10/10 優異

Kathy

於 2024 年 2 月住了 1 晚
ps 於 2024年3月22日的回應
Thank You For Your Feedback

10/10 優異

Kathleen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
ps 於 2024年3月16日的回應
Thank you for your positive feedback

10/10 優異

Jason

於 2024 年 3 月住了 2 晚
ps 於 2024年3月31日的回應
Thank You Mr. Jason for your wonderful feedback glad you enjoy your stay please come again.

10/10 優異

Bridget

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like that the hotel has a gym, and I enjoyed having a balcony.
於 2024 年 3 月住了 1 晚
ps 於 2024年3月10日的回應
Thank You for your positive feedback

10/10 優異

Jadine

親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I loved that it was in walking distance to many of the shops, attractions and the beach. The hotel needs to be renovated. I was disappointed that the pool was closed. The breakfast was not what we expected. We had to warm up the omelette’s ourselves. The juice was also very watered down.
於 2024 年 2 月住了 1 晚
s 於 2024年2月11日的回應
Thank You for your feedback

8/10 不錯

Richard

家人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
Old picture are advertised but the place wasn’t half bad
於 2024 年 1 月住了 1 晚
ps 於 2024年1月21日的回應
Thank You for your feedback

6/10 一般

Eddie

讚好：整潔度和住宿狀況
Clean hotel but dated. Ocean front hotels are not resorts.
於 2023 年 12 月住了 2 晚
SC 於 2024年1月9日的回應
HelloThank you so much & sincere appreciation for your stay as well as the feedback.

8/10 不錯

Clinton

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚
SC 於 2024年1月9日的回應
Hello Clinton, We are glad to learn that you enjoyed your stay. Sincere thank you on behalf of the staff & the management

10/10 優異

jose

於 2023 年 12 月住了 2 晚
SC 於 2024年1月9日的回應
Wow5 out of 5THank you so much & we have no words to say how much the rating meant to us. Once again thank you.

10/10 優異

Stephanie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
SC 於 2023年12月30日的回應
Hello M/s Stephanie,Thank you so much I am happy to hear that you were impressed with our great staff and ocean views. We hope to see you soon!

10/10 優異

Theresa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Customer Service
I stayed for the day. My group stayed overnight. I ordered the wrong room. I let the GM know, and he quickly resolved the mixup. The only thing I would recommend is to clean the pool's walls.
於 2023 年 12 月住了 1 晚
SC 於 2023年12月30日的回應
Dear TheresaThank you so much for your kind words. I am happy to hear that you were impressed with our great staff and ocean views. We hope to see you soon!

6/10 一般

Jennifer

讚好：職員與服務
不滿：整潔度和住宿狀況
Great location, but remodeling is gross
This hotel is in the process of remodeling and it really needs it. It's a great location on the oceanfront. The bedding was stained. The balcony was full of construction debris. The bathroom was huge but not very functional for more than one persons "stuff". The breakfast was served continental style in a "basement" area of sorts. The staff was lounging around and on her phone the entire time but expected a "tip". I sincerely hope that this remodel will improve all of the above for this hotel.
於 2023 年 12 月住了 1 晚
SC 於 2023年12月30日的回應
Dear M/s Jennifer,THank you so much & we sincerely appreciate your stay as well as the feedback. Your points are noted & hope to see you soon again

8/10 不錯

Vincent

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
SC 於 2023年12月26日的回應
Hello Vincent, Thank you so much & we are glad that you choose Sandcastle Resort on the Beach for your accommodation needs. Sincere appreciation on behalf of the staff & the management

10/10 優異

Shannon

於 2023 年 12 月住了 1 晚
SC 於 2023年12月30日的回應
Hello M/s Shannon, Thank you so much for staying with us as Sandcastle Resort On The Beach

4/10 欠佳

Teresa

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Property has definitely went down over the past years. Rooms were not clean and no hot water. Only stayed one night so it was bearable but definitely wouldn't want to spend a weekend much less a week there. Definitely not the hotel I remembered from 10 years ago. Staff was friendly though
於 2023 年 12 月住了 1 晚
SC 於 2023年12月26日的回應
Hello M/s Teresa, Thank you so much & we are sorry to learn that you did not enjoy your stay. Sincere appreciation on behalf of the staff & the management

8/10 不錯

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
SC 於 2023年12月26日的回應
Hello M/s Jennifer, Thank you so much & sincerely appreciate your stay as well as the feedback. We are glad that you enjoyed your stay.

2/10 很差

Matthew

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
SC 於 2023年12月26日的回應
Hello M/s MathewThank you so much & we are sorry to learn that you did not enjoy your stay. Sincere appreciation on behalf of the staff & the management

8/10 不錯

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is great will do what ever they can for you. Rooms are being remodeled so there are some problems.But they are doing their best
於 2023 年 12 月住了 2 晚
SC 於 2023年12月19日的回應
Hello Mr John,Thank you so much for your stay as well as appreciating our remodelling

10/10 優異

Frank

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2023 年 12 月住了 1 晚
SC 於 2023年12月18日的回應
Hello FrankThank you so much & it was our pleasure in serving you. Sincere appreciation on behalf of the staff & the management of Sandcastle Resort on The Beach. We are glad that you enjoyed your stay

8/10 不錯

David

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
SC 於 2023年12月18日的回應
Hello David Thank you so much & it was our pleasure in serving you. Sincere appreciation on behalf of the staff & the management of Sandcastle Resort on The Beach

10/10 優異

Kathleen

於 2023 年 12 月住了 1 晚
SC 於 2023年12月13日的回應
Hello Kathleen,Thank you so much & it was our honour in serving you.

8/10 不錯

April

讚好：職員與服務、設施服務和住宿狀況
Nice shower, balcony, and location
於 2023 年 11 月住了 3 晚
Jessica 於 2023年11月28日的回應
Hello, April thank you so much for your feedback! Thanks for staying with us!

10/10 優異

Kimberly A

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The plumbing made loud noises. But otherwise, nice comfortable stay.
於 2023 年 11 月住了 1 晚
SC 於 2023年11月23日的回應
Hello Kimberly,Thank you so much & sincerely appreciate your Patience over our renovations. Please do excuse us & glad that you enjoyed your stay

10/10 優異

Mary Anne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
SC 於 2023年11月20日的回應
Hello Ms MaryNo words to say how much we appreciate your stay as well as the feedback. Sincere thank you for staying with us & we are glad that you enjoyed your stay

10/10 優異

Kendra

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My room was clean!
於 2023 年 11 月住了 1 晚
SC 於 2023年11月13日的回應
Hello Kendra, Thank you so much & we have no words to say how much we appreciate your stay as well as the feedback. We are glad that you enjoyed your stay

8/10 不錯

Cherrall

家人同遊
讚好：整潔度、職員與服務和客房舒適度
The TV kept going ima me out and to call maintenance 3 times to fix tv
於 2023 年 11 月住了 1 晚
SC 於 2023年11月6日的回應
Hello Cherall,Thank you so much for your stay as well as the feedback. Sincere apologies for the TV

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Couples weekend
Everything was as expected. Will stay again
於 2023 年 10 月住了 2 晚
Jessica 於 2023年10月20日的回應
Thank you so much! See you soon.

4/10 欠佳

Glenn

家人同遊, 親子同遊
不滿：整潔度和職員與服務
Continental breakfast was not very good and had to wait on staff in front of me grabbing food. Staff was loud hanging around in lobby and room was dirty with a very small bathroom.
於 2023 年 10 月住了 2 晚
p 於 2023年10月13日的回應
Good Morning Thank you for your feedback,Upon checking staff was not in the breakfast or hanging out in the lobby.

2/10 很差

MELISSA

不滿：整潔度、職員與服務和住宿狀況
DON'T EVER STAY HERE!!!! staff walked in my room without knocking or announcing himself when he walked in my room. He asked me if I had an attitude so I said yes because I'm in pain and you just walked in without announcing yourself so you can leave. The rooms smelled like mold and mildew. The beds were so dirty that I had them bring us new ones and when I explained this to management they didn't do anything to help us out. It was the night staff that offered to move us that night but my son got sick. I spoke with the manager and explained all of my issues and unfortunately he didn't even offer me a refund. I will never stay at this nasty place again. They knew the rooms had flooded and they still put us in there.
於 2023 年 9 月住了 2 晚
p 於 2023年10月11日的回應
Good Afternoon,Thank you for your feedback upon checking our review you was giving a discount for each room

8/10 不錯

Michael

於 2023 年 10 月住了 1 晚
SC 於 2023年10月12日的回應
Hello Michael,Thank you so much for staying at this Sandcastle resort in Virginia Beach, We sincerely appreciate your stay as well as the feedback. Glad that you enjoyed your stay

8/10 不錯

Teresa

於 2023 年 10 月住了 2 晚
SC 於 2023年10月10日的回應
Hello Teresa,Thank you so much & we are glad that you enjoyed your stay. Sincere appreciation on behalf of the staff of Sandcastle Resort

2/10 很差

Michael

於 2023 年 10 月住了 5 晚
s 於 2023年10月8日的回應
Thank You for your Feedback

8/10 不錯

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beach vacation
Room was nice, no sliding balcony door. Our room slept 2. Otherwise nice
於 2023 年 10 月住了 2 晚
SC 於 2023年10月4日的回應
Hello Lisa It was our pleasure in serving you & thank you so much for your stay as well as the feedback.

8/10 不錯

真實旅客

家人同遊
不滿：職員與服務
Family stay
The hotel was ok. Really needs some updates. The check-in staff was fantastic. Not so much with the breakfast people. They were rude and ignorant to all of us and we were all there at different times. The one girl practically snarled at us and kept shaking her head like we were putting her out.
於 2023 年 9 月住了 1 晚
SC 於 2023年10月4日的回應
Hello It was our pleasure in serving you & thank you so much for your stay as well as the feedback. Breakfast points noted & we address the issues

6/10 一般

Sujata

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Cold breakfast, and pool unavailable
The pool was closed and the breakfast was very poor. Breakfast included only cold cereals and bread. It was quite expensive for the services provided.
於 2023 年 9 月住了 1 晚
SC 於 2023年10月4日的回應
Hello Sujata,Thank you so much & your feedback is greatly appreciated. We are so sorry for the inconveniences

8/10 不錯

Deborah

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Nice short term stay
The room was nice and clean. We had a room facing the ocean, so that was good. I just wish there was a sliding glass door out on the balcony or at least the windows would open up so we could hear the ocean at night but other than that it was OK. The door to go out on the balcony is basically a metal door with no windows. The door wouldn’t even stay open on its own so we could listen to the ocean. We had to put a chair in front of the door to keep the door open while we were in the room. They have a continental breakfast. Which only consist of cold foods, they had cereal, bagels, yogurt, muffins, granola bars, and bread for toast oh and bananas and oranges. They didn’t have any hot foods like sausage, patties, bacon, or eggs and to get breakfast. You had to have breakfast tickets which is fine and I understand why they do that so people just can’t come in off the street and eat breakfast, the two women that they had there with the breakfast were very rude. All in all I can say if you was just there for a weekend like we were then it’s a wonderful place to stay you were right in the middle of everything you’re right at the pier. Lots of nightlife around, so that was fun.
於 2023 年 9 月住了 2 晚
SC 於 2023年10月4日的回應
Hello It was our pleasure in serving you & thank you so much for your stay as well as the feedback.

8/10 不錯

Tsige

讚好：職員與服務
於 2023 年 10 月住了 1 晚
SC 於 2023年10月5日的回應
Hello Tsige,Sincere appreciation on behalf of the staff & the management of this Sandcastle Hotel for your stay as well as the feedback. We are glad that you enjoyed your stay

8/10 不錯

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked location ,rooms, pool, staff very helpful, covered parking, Comp. breakfast not much.
於 2023 年 9 月住了 2 晚
SC 於 2023年9月26日的回應
Hello John,Thank you so much & sincere appreciation for your stay. Glad you enjoyed your stay & your feedback regarding breakfast is in our consideration

8/10 不錯

Casey

讚好：職員與服務
於 2023 年 9 月住了 1 晚
SC 於 2023年9月26日的回應
Hello Casey,Thank you so much & sincere appreciation for your stay. Glad you enjoyed your stay & your feedback is greatly appreciated

8/10 不錯

Emily

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 2 晚
SC 於 2023年9月26日的回應
Hello Emily,Thank you so much & sincere appreciation for your stay. Glad you enjoyed your stay & your feedback is greatly appreciated

8/10 不錯

Edgar

讚好：整潔度
不滿：住宿狀況
於 2023 年 9 月住了 1 晚
SC 於 2023年9月23日的回應
Hello Edgar,Thank you so much & it was our pleasure in serving you,