Elevator broke down and handicap people could not come down
Ivonne
於 2024 年 6 月住了 3 晚
4/10 欠佳
Michael
多人同遊
2024年6月20日
不滿:整潔度、職員與服務、設施服務和住宿狀況
After check in the check in employee told me the elevator not working .. my room was in 5 th floor and it was hot so I got so tired from the stairs.. she did not give me discount .. she charged me $30 for parking!!
Michael
於 2024 年 6 月住了 1 晚
6/10 一般
Cynthia
家人同遊
2024年6月20日
讚好:職員與服務
不滿:住宿狀況
The elevator was broken when we arrived, the stairwells were filthy. The outside door never locked and the deadbolt on our room didn't line up with the door frame, so we were unable to deadbolt lock our room at night.
Cynthia
於 2024 年 6 月住了 2 晚
2/10 很差
cesar
親子同遊
2024年6月20日
不滿:整潔度、職員與服務、設施服務和住宿狀況
First of all, the room was not very clean, nor was the bathroom. we had to go to the store to buy bleach and Clorox wipes to be able to disinfect. The elevator was damaged during the 3 days I was there. We had to use stairs to go down and up with all the suitcases. besides the smell of mariguana in the stairs is very unpleasant
cesar
於 2024 年 6 月住了 3 晚
2/10 很差
January
家人同遊, 親子同遊
2024年6月17日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Bugs upon arrival. No refund. Dirty. Blood in bedding. Do not do it.
January
於 2024 年 6 月住了 3 晚
2/10 很差
Reginald L.
親子同遊
2024年6月17日
讚好:職員與服務
不滿:整潔度和住宿狀況
It's Father's Day and I'm traveling with 5 Grandkids. Been on the road for 10 hours, arrived at 4:30pm and was told that the room is not ready, and will not be ready until 6pm!! The elevator was broken and not sure what time it will be repaired. This was totally frustrating. Room was advertised to sleep six, but only have three towels and face cloths, and 4 pillows. The shower curtain had mold so I asked the maid to change it, and she did... I will not recommend this property.
Reginald L.
於 2024 年 6 月住了 1 晚
8/10 不錯
Sharon
2024年6月16日
讚好:職員與服務
The suite I occupied had two balconies; beachside and streetside!
Sharon
於 2024 年 6 月住了 2 晚
4/10 欠佳
lisa
2024年6月16日
Went to a concert when we arrived at our room at 1130pm we had to check out due to our truck was oversized and no parking available. The night person wasn’t very helpful stated if you can’t park just go ahead and check out.
lisa
於 2024 年 6 月住了 1 晚
4/10 欠佳
Robin
家人同遊
2024年6月15日
讚好:職員與服務
不滿:整潔度和住宿狀況
The ocean front balcony was nice. Unfortunately, the property needs work. Sliding door was covered in fingerprints, the suite itself was not clean. Hallway to the room was dark. The staff was very nice.
Robin
於 2024 年 6 月住了 1 晚
4/10 欠佳
Heather (Richmond)
多人同遊
2024年6月15日
不滿:整潔度、職員與服務和住宿狀況
Great location and beach access as posted. Very rundown and dirty. Waited forever for our room to be ready only for bath tub to be stained, sink leaked into a trash can that we had to keep emptying daily or the bathroom would flood, walls very dirty, beds extremely squeaky and uncomfortable (one ended up sleeping on couch instead because was so bad), never received any type of housekeeping in 4 days or found anyone to speak to about, room door would not close nor lock so very unsafe and no safe to lock anything valuable in. Told management 1st day and was told would be moved the next door when another room opened up but it never happened. We tried numerous times to speak with someone but over the next three days not once saw anyone and office was marked closed the whole time. All outer doors to the hotel are unlocked and free access for anyone who wants to wander in so very unsafe. We didn’t dare try the pool based on the condition of our room and the hotel itself. Guess this explains why the rates are cheaper than all the rest but even at that we have never had such issues in our travels before at other hotels or beaches. We will definitely not be staying there again.