West Colonial hotels in Orlando

"Friendly and helpful staff"

"Ashley from baggage claim area. She works night shifts. She was amazing. We got in early like 4 am sat morning., and she helped us figure out what we needed to do. We had our luggage lost and she was fso helpful to let me know they would accept it and put it away for us when wif we were not around when it come over. Also she helpped us realize walmart was close. I could have googled stuff but she was very helpful with check in and everything. She really went above and beyond ♡"

"Great experience overall "

"Great property, several pools available on the property, and the marketplace was a plus. "

"This is nothing more than an over crowded apartment complex too many people to enjoy any of the amenities - HORRIBLE "

"the buffet food for the price was terrible the room was ok until the toilet ran over one of the staff persons was not nice very terrible"

"Easy parking"

"The pool was ok but the kids over ran the hot tub. There was no opportunity to relax because all the kids and tweens were hanging out in the hot tub. There was a sign that said no 13 and under but there was no enforcement."

"The property was nice. The room we had, king suite with fireworks view, was very nice. Everything around the resort was clean. Only suggestions I have for improvement would be, friendlier pool staff, check in process revamped (we checked in late and the staff seemed super tired, we were told we had to come back the next day to get a parking pass from guest services, upon getting the pass they tried to talk me into a timeshare. I eventually went to the timeshare presentation after being harrassed a million times and it was a complete joke. The timeshare presentation was supposed to be 60-90 minutes and we were there almost 3 hours with little children. When we told the staff we werent interested their attitudes became insane how they treated us, like we meant nothing to them as guests. But that doesn't mean I wouldn't stay here again, just means I wont be fooled into ever going to a presentation again. The resort has 7 pools around the area, my family only checked out the one near our building because the pools are so far apart, it would have been too much walking for my little ones. The biggest complaint I have about the property is the parking. Parking is free, great! But the hotel doesn't limit how many parking passes they give out (one guy got 4 passes while he was there) so there was never any parking close to where our building was and being handicapped, there were cars parked in handicapped parking that had no handicapped tags. The property said it wasn't their problem."