Wiltshire Spa Hotel

"Nice clean and quiet room. Pleasant staff. Nothing spectacular either good or bad. Which was perfect. It was just what I needed. "

"Staff here are wonderful, it’s incredibly clean and beautifully decorated. Unfortunately the bed was so uncomfortable I didn’t sleep other than this everything was great. Food well presented and tasted soo good. "

"Receptionist on arrival was very friendly & helpful. The room was just what was needed, clean with a large comfortable bed. Bathroom had a large walk in shower. Hotel was very quiet at night & we slept well. We didn’t use the bar or restaurant so can’t comment. Excellent location & the car parking was very useful. A pleasant stay & would return. "

"The hotel was nice but the rooms weren’t sound proof so we could j"

"First time staying in The Merchant and although the single bed room was a bit of a hike from reception it was clean and comfortable Staff were very welcoming especially at breakfast which was an excellent buffet"

"All fine "

"Kitchen had just closed when I arrived in the evening (midweek) but remaining catering staff offered me soup and sandwiches. Always a most enjoyable stay."

"We stayed for 1 night in a premium room. First the best point, the bed was just perfect for us, 6ft wide and super comfy. However, overall the room had a number of annoying niggles: regarding safety and security, the room door wouldn’t close properly without significant effort and noise - not good at any time but particularly inconvenient late at night, the bath had no grab handles to make it safe to enter and exit the bath and using the bath was made more risky by the bath mat being too small - if you had it at the back of the bath to aid entry and exit it was not close enough to the shower head when you were showering and vice-versa. Additionally, the bath surround was particularly worn, the sofa was too grubby to use and there was a broken towel hook on the back of the bathroom door. I can’t help feeling that some of these things could be easily fixed and at moderate cost and that if addressed the overall offering would be significantly enhanced. A shame really as it’s a lovely place and well located for numerous local visits and trips. Maybe we were just unlucky on the room."

"Food was great, dinner was fantastic. Bed very comfortable. Service was patchy at best. I couldn't order a flat white with breakfast because they were 'too busy'. There were 3 tables occupied in breakfast room! There are much better hotels for £300+ per night"