This is a stunning home set on a breathtaking oceanfront property. Unfortunately, if the owner doesn’t step up to make some key repairs soon, I can’t imagine what kind of condition it’ll be in for future renters. When we arrived, it was hot and stuffy in the house and we discovered half the windows are inoperable with labels on them saying “DO NOT OPEN”. Most of the other windows had ripped screens so the bugs flood right in. It’s time to replace the windows so you can at least have a better cross breeze! The floor fans were filthy; most of them are covered in dirt and dust, and one doesn’t work. People should be prepared for this in the hot summer months! But this was not the worst part of our stay.
The worst part is that the kitchen did not have hot water. When you turn the hot water on, water floods under the sink. It was clear this had been an issue for quite some time and has not been repaired. We contacted customer service and was directed to text with a chat bot. I was told a local repair person would reach out but I never heard from anyone despite multiple follow-up attempts. In fact, I wasn’t able to contact anyone despite multiple actual human throughout my stay.
Other important issues to note:
The basement window is propped wide open without a screen, so it’s an open invitation to all kinds of critters. There are massive holding tanks of water but one of them has an open top so I imagine it might also contain a number of dead critters floating in the water which is then pumped into the house. The mildew smell in basement made it impossible to use the workout equipment or to hang out in the arcade space for more than a few minutes at a time.
Renters should be prepared to bring their own:
tissues, sponges, drinking water (there are 2 water dispensers for the large jugs but none provided). We drank the tap water, which is pretty gross, given the aforementioned issue of the water storage tanks exposed to all kinds of rodents.
There are 3 showers but 2 of them are in need of attention. One shower comes out as a trickle (Trost water pressure I have ever experienced), and the one in the master room has a broken glass door that was replaced with a shower curtain. The real issue here is not just aesthetic, but that was installed too low so it hangs down into the shower and is a safety hazard. My elderly mom had to shower upstairs because it was too hazardous for her to shower in her bathroom.
I really loved the views and the home has so much potential. I hope these issues are fixed soon. I was hoping to scope this out as a potential spot for a bigger, extended family trip, and would gladly return if the law issues are resolved. The number one problem to resolve first is to assign a point person (an actual human) for renters to talk to regarding any issues that arise throughout their stay. Please save this gem of a property!