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Staff were very nice and I could tell they were working with a deck that was stacked against them. This review is NOT about them, it's about the corporate decisions and structure of this hotel.
Pool heater didn't work well and the pool was frigid. The outside grills didn't get hot enough and ruined some salmon that we bought to cook out there. The beds were really uncomfortable and the pillow's sucked. The breakfast was terrible, (basically gas station biscuits with some other things like cereal and yogurt). Housekeeping didn't show up when we were told they would. There was no entrance near the 2 story parking deck. AC unit rattled excessively. Really just a very uncomfortable and sub-par experience overall. I'm very dissatisfied with my stay there. And they have a "Your stay is on us" guarantee that I expect them to wiggle out of. Do not stay at this chain of hotels.
Paul
於 2024 年 4 月住了 4 晚
8/10 不錯
Josephine
2024年4月4日
讚好:整潔度、職員與服務和住宿狀況
Alessandro at the front desk was great!
Josephine
於 2024 年 4 月住了 2 晚
10/10 優異
sadiann
伴侶同遊
2024年3月18日
讚好:整潔度、職員與服務和住宿狀況
Staff was very helpful always.
sadiann
於 2024 年 3 月住了 1 晚
10/10 優異
Derick
家人同遊, 商務旅客
2024年3月8日
讚好:整潔度、職員與服務和住宿狀況
.
Derick
於 2024 年 3 月住了 1 晚
10/10 優異
Chris
2024年3月1日
讚好:住宿狀況
Chris
於 2024 年 2 月住了 1 晚
4/10 欠佳
Tiffany
家人同遊, 親子同遊
2024年2月23日
不滿:整潔度、職員與服務和設施服務
I personally will never stay here again:
Our bathroom was dirty. I asked 3 times for it to be clean and was told they clean on Wednesday and Saturdays only. Cool, what about giving me a dirty bathroom to start. I cleaned the shower and someone else’s hair out of it. Every day we had to ask for our room key to be reactivated. We’d go out, come back and couldn’t unlock our room or the back door. Seems normal right. I had to buy my own conditioner because there was no conditioner. After two days they finally gave me some. Our neighbor played video games from sunrise to sunset and their dog barked all the time. I had to buy ear plugs. Oh and my kids never got to use the pool as it was out of commission. I’ve stayed at many hotels and many Hilton’s and this was pretty much the crappiest one.