York Yorkshire Museum Hotels

"Clean (and massive!) room. Helpful staff. Great breakfast that could cater for allergens. Room nice and quiet. Great location. AC. Couldn't fault it and would 100% recommend - will definitely return! "

"Very helpful and approachable staff, clean pleasant room and super breakfast. We also enjoyed the bar meals. "

"Rooms were nice and big, I had a fab view across the water. Little dated and could do with a minor revamp, but that’s fine. Staff were nice in the hotel. Breakfast was very nice and good for the price (although dining room was a bit difficult to find) Service was slow in the bar area for evening meal, didn’t feel overly welcoming. Food was nice but they made a mistake with a nut allergy that I declared. This was handled really well by the manager - he was apologetic, handled it with the kitchen staff, and replaced & comped our meal. I was absolutely fine and I’m pleased with how it was managed in the end, but more attention needs to be given in the kitchen to stuff like this. Location was good, easy for us to walk to and from to get to everywhere we wanted to in York. "

"The lobby and bar are lovely but when you get to the bedrooms i can only describe them as basic and in our room was a stale beer smell. You did get used to it when in the room but every time you entered the room it was like a slap in the face. We stayed for three days and the second day room service didnt come until 5.30pm when i was just getting intobthe shower to go out at night time and 20 minutes later when asking reception to let them know they can service the room and they had left the following day we were checking out and for some reason room service woke us up rather than servicing the room after we had checked out. We are also appauled that the carpark is £25 per night on top of the stay. I feel thisbis rediculous and stinks of money grabbing rather than helping patrons of the hotel who have already paid to stay at the hotel. The shower was powerful and i liked that but all in all I would say our stay was bang average and i left feeling very disapointed. I will not be staying here again. "

"There was no parking but advertisement says parking , hotel room overlooking a building site , toilet smelling of drains , but apart from that the stay was good"

"Room was good but some marks on the wallpaper, very small bathroom with tiny bath and basic shower but plenty of towels and lovely hand soap, shower gel, shampoo, conditioner and moisturiser. Comfy bed with good pillows and a window that opened. Breakfast was ok, a wide variety of hot and cold items. Parking was £30 for 1 night. "

"Clean, efficient and great location."

"Good location for a one night stay, breakfast good quality food ."

"Room was clean and nice but heating did not work properly and after one cold night we were given small electric radiators. Breakfast was very average. Communal areas in the hotel were very nice although pool was closed which we had not been told about. Location is excellent."