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"Over all cleanliness of the hotel, great staff and centralized local. "

"Having a free airport shuttle made the first leg of our trip stressfree! The staff was also very kind and understanding (both the shuttle drivers and the hotel staff). The hotel room was spacious and clean and the beds were comfortable. We had a good stay and definitely stay again."

"Room was very clean. Bus shuttle was great for going to the airport"

"The service I received at the reception, restaurants, and other areas was excellent. Hotel Okura's quality shone everywhere. "

"Great hotel, stayed in a happy magic room, it was magical. However make sure your a Hilton honours member first, otherwise they make you go to a different breakfast restaurant and wait in a long line, I didn’t have my husband with me going down one morning and I waited in line with a baby and kid for 20 minutes then left when my husband came down late and was already seated in the other restaurant, because he is a Hilton honours member. They’re kind of rude like that. Otherwise great stay. "

"For the price it was fantastic. "

"The hotel was so lovely and clean, the staff were great! The neighbor "

"Central location to train station, convenience store attached to hotel, spacious rooms for families, great ammenities for families and the welcome bar is an excellent special touch! "

"Staff was wonderful. Loved Kaiseki dinner at Soh. Onsen was lovely and refreshing."