"I’m very disappointed with the onsen arrangement at this hotel. Although they got 3 pools, guests are only allowed to reserve 1, which is misleading. What’s the point of multiple pools if we can’t actually enjoy them?
In a normal onsen hotel, guests can use the baths at least twice during their stay. However, this reservation system effectively limits us to just one session, which significantly reduces the experience. Some of the available slots even overlap with dinner time, forcing guests to choose between dining and the onsen experience.
The booking system is also inconvenient. If you arrive late, all good time slots are already taken. Some available slots even overlap with dinner time, forcing guests to choose between eating and using the onsen. The so-called “free” onsen time is scheduled in the middle of the night, which is impractical.
This would have been acceptable if clearly stated in advance. Unfortunately, the hotel description does not make this restriction clear—otherwise, we would not have chosen this hotel.
Additionally, there is a safety concern. All room doors open outward into a very narrow corridor. My mother was hit by another guest opening their door, which is dangerous and unacceptable.
Overall, the system is poorly managed and does not provide the relaxing and safe onsen experience expected."
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