Yufuin Holidays

5 Star

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Fully remote/self service. Check in was through a screen. Love the property and amenities. Wish our stay was longer

Disappointing is the first word that comes to mind. Although it advertises itself to be "on the beach", and it is, that doesn't have much to do with anything other than our room had a peek-a-boo view of the bay. The onsen, which it proudly advertised, had an odd smell. And, the walk from the train station was a bit too long for us, pulling our suitcases along. One small elevator, very slow, with frequent long waits. Teeny, tiny toilet room. A small bathroom with a sink and nowhere to store toiletries. There was a nice area with a table and two chairs by a window. The beds were sleepable. Overall, the room just wasn't comfortable or pleasing to be in. An entry area, toilet room, sink and bathroom, sleeping area, and table and chairs, with five different floor coverings, and as many different wall coverings. This was a full board stay (breakfast and dinner). Lovely service, excellent food, no western options, all Japanese. The kaiseki experience was well worth the inconveniences of our room. I would like to add one note. Our dinner reservation one evening was for 7 pm. Due to unforeseen circumstances, we got back to the hotel at 8 pm. The front desk noticed, they alerted the waitstaff, who came to our room and fairly insisted we have our dinner, though we missed our appointed time. Our server that evening was "AXEL." This young man did not rush us nor do anything other than provide excellent service and a wonderful dinner which was badly needed after our day