Madrid Zarzuela Hippodrome Hotels

"Disappointed !!!! They don’t respected the client expectations and don’t fulfill the needs of their customers and worst don’t respect their own promises and standards and promises. Manipulative behaviour for not doing what doing what that was supposed to be done for special events, my birthday, … they destroyed my plans and didn’t assume the responsibility The toilet had problem The check experience was poor For a 5 stars hotel, I never experienced any issues like these."

"The hotel was excellent. The staff not so friendly but not rude. "

"The Staff, Breakfast, Service, and Location were great. The only problem was that the quality of the sofa mattress was so bad. We did let the hotel staff know and they will do something about it in future. This is why I did not rate five stars. "

"We stayed at room 2222, it needs a wooden door in the bathroom because the glass door offers zero privacy. It also has one glass wall in the shower. The room was small and hot even when the heat was off and the window only opens a few inches. The air conditioning wasn’t working during our stay. The hotel offers buffet service for breakfast, lots of options. The area where the hotel is located is walkable, it has a subway station very close and there are a lot of restaurants in the area."

"Great location clean room nice balcony"

"Perfect location. Spacious rooms And very clean. Second time at this property. Very recommended "

"clean room schedule was fail"

"Room was very very basic. Bed pretty terrible. Bedding awful. I would have said a €100 per night stay maximum, rather than than €210 I paidz"

"Really great location near parks, transit and the royal palace. We used it as our hub for trips to other cities. Staff were really nice even though my Spanish is hardly worth attempting. They were also flexible about storage between our two stays. You could certainly use their breakfast buffet every morning, but we found a really nice cafe down the block that was great too."