「Our stay regrettably wasn’t good given the faulty fire alarm going off at 6.45am and slow management reaction to resolve. What should have been a relaxing overnight stay wasn’t as a result.
No real apology or refund for that matter offered!
Everything else was okay but not the level of other reviews we expected.」
「The taps for hot and cold water did not work properly. Sometimes it is very hot and sometimes very cold. There was always no one at the reception. Although the workers in the lodge were very helpful, we needed to look for them. We also discovered that the clean towels were left on the floor for changing the dirty ones. In fact, the bedsheets and blankets would not be changed except that you asked them to do so. The beds were too old that they were too soft. I think the cleaners only tidied up...