“After checking in we went up to the room and it was a complete mess. We went back to the front desk informed them the room was not cleaned. He apologized and said we would get an upgrade. We received our new key and headed up to the room. It wasn't an upgrade, same room different floor. The A/C unit worked however, it made a whistling noise before it would come on and after it would shut off. Needless to say, we didn't get a good night's sleep. One bath towel had black stains on it, the coffee……
“After checking in we went up to the room and it was a complete mess. We went back to the front desk informed them the room was not cleaned. He apologized and said we would get an upgrade. We received our new key and headed up to the room. It wasn't an upgrade, same room different floor. The A/C unit worked however, it made a whistling noise before it would come on and after it would shut off. Needless to say, we didn't get a good night's sleep. One bath towel had black stains on it, the coffee……
Richard