「Overall, I was disappointed with my stay. Communication through WhatsApp was slow, and many of the staff were not particularly friendly. There was often only one person at the front desk, which led to delays.
The room had a unique locking system that was never explained, making it difficult to lock the door. Housekeeping is only provided upon request, which should be made clear to guests.
The restaurant was another disappointment. Guests must pay the restaurant directly instead of charging...
「A nice quiet place to stay in. If you want to be away from tourists I really recommend this place. It has a bit of both worlds since it is walkable to what I’m guessing their downtown area and far enough from the crowds. Very nice.」
「As a solo traveler, I enjoyed the location an easy walk to Centro Tulum. It is was close to other interesting locations to visit. Nice clean pool. Very quiet.」
「The staff were extremely helpful, shout out to our breakfast server who was fantastic. You can rent bikes right at the hotel and they have a big parking lot as well. The grounds and rooftop pool are gorgeous. Highly recommend」
「La zona remodelada está excelente muy bonitas habitaciones, el servibar de la habitación solo tiene 2 litros de agua, la comida sencilla pero con buen sabor」
「Cerca del centro, la zona fue segura y personal amable, lo malo es que no me dejaron toallas en la habitación, hay un bar al lado por lo que el ruido es un inconveniente. Al igual que en la página anuncian una dirección diferente a la del hotel, tuve que llamar al contacto de la propiedad para que me dieran la ubicación precisa」