史密斯菲尔德 3 星级酒店, HK$606 起

“The staff ( a Lead Auditor, by name tag) at check in was a little rude and condescending, and continued to imply that we would make too much noise and threatening to call the police. I wasn’t quite sure why the hostility. I mentioned we were returning on a rain check to celebrate my daughter’s birthday at Busch Gardens. Instead of a welcoming response, he scowled and then gave a bunch of unpleasant disclosures that I felt had racial undertones, “so many of you”; yet only I stood at the counter……

“Most of the staff we met were very pleasant, but the checkin person was unhelpful. I was unhappy that the hefty “resort fee” had been hidden in fine print, adding significantly to the cost of the room. When I asked why we were being charged such a fee, the check-in clerk’s reply was “we charge everyone” — not a helpful answer. This encounter left a bad impression on me, and while I like to support Colonial Williamsburg, I won’t stay in one of their hotels again. I also think Expedia should……

“Hotel is pet friendly because we were traveling with two small dogs. Hence we were put on the “pet friendly” floor. Our floor smelled so horrible. Not from animal or dog smell but from awful food smell. Besides the horrible smelling 3rd floor, everything else was good, especially the front desk staff”