诺曼底海滨 5 星级酒店, HK$1,427 起

“terrible service”

“First and foremost we didn’t even get the room we payed for! When we got to the property we were told there was some sort of event and the original room I booked they do not reserve ( although my trip was payed for in advance). They tried to trick us into a better room with the host favorite view, and we got put into a room with a view of sand and volley ball courts. I paid for oceanfront full ocean view. No refund given for anything. The water coming out of the faucets was yellow. Like pee……

“Yes”

“The hotel is located in a very quiet area on the beach, between a very luxurious area on the beach. We checked into our room and were disgusted. Bottom half of the curtains grey from dirt, stains on the bed frame, bathroom vanity falling apart, booger on the edge of a door, vents covered in dust and I can go on. The front door didn’t have an interior lock which was bothersome as well. The staff was very understanding once we brought this to their attention and managed the situation generally……

“The bed design is terrible. The place where your feet go is under the bed. You can easily bump into it without any warning. My sister and I both got bumped. My sister's ankle swelled up a lot. I told the front desk about it, but their attitude was not good.”