“Big changes since new ownership- none of them good unfortunately! 👎
Since new owners came in:
Soap in rooms GONE ❌
Shower gel in rooms GONE ❌
Biscuits in rooms GONE ❌
Real butter in restaurant GONE ❌
Local cheese at breakfast GONE ❌
Fair midweek room rates£ GONE ❌
Measly penny pinching! Sad to see as the excellent staff here look demoralised by what’s happening around them! I sense they’re embarrassed!
If your budget runs to a standard double room you’ll experience an uncomfortable dated……
“Breakfast was very good and in a lovely peaceful garden.
Staff in the hotel were fantastic, really helpful even under pressure. It was horribly hot the weekend that we were there (unusual for Cardiff) but they did everything possible to make us comfortable with fans (no air-conditioning).”
“We were on the first floor so the window was so high up you couldn’t see out of it. The quilt cover was ripped at the top and had been put on inside out. The shower was ok but no instruction for use were anywhere to be seen. Staff were very helpful. It was a bit noisy at night as sound proofing isn’t amazing but good enough. The pitch of the ceiling in our room came down low enough that I could hit my head on it.”
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