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Krystal Beach Acapulco

3.0 star property
Sun-soaked days await at this beachside resort where guests relax on golden sands or poolside while treating themselves to well-deserved spa pampering

Choose dates to view prices

Travelers soak up the sunshine at Krystal Beach Acapulco, a family-friendly resort in Costera Acapulco near Papagayo Beach. The property offers comfortable sun loungers, spa services like manicures and pedicures, and an outdoor pool with a waterslide for cooling off.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is HK$678
HK$813 total
includes taxes & fees
10 Jun - 11 Jun
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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 480 per person
  • Self-parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Frequently asked questions

Does Krystal Beach Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Beach Acapulco?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on 10 Jun 2026 start from HK$678, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Beach Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Beach Acapulco?

Self-parking is available for MXN 250 per day.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; check-in end time: 11:30 AM.

What time is check-out at Krystal Beach Acapulco?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Beach Acapulco?

Some rate plans available at this resort are all-inclusive.

Where is Krystal Beach Acapulco located?

Located in Costera Acapulco, this beachfront resort is in the entertainment district and within a 10-minute walk of Galerías Acapulco and Papagayo Beach. Condesa Beach and Parque Papagayo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.6

Cleanliness

7.0

Amenities

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 321 out of 1010 reviews
Rating 8 - Good. 216 out of 1010 reviews
Rating 6 - Okay. 188 out of 1010 reviews
Rating 4 - Poor. 140 out of 1010 reviews
Rating 2 - Terrible. 145 out of 1010 reviews

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and everything great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Muriel

Disliked: Property conditions & facilities
We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Rodrigo Alfonso

Liked: Cleanliness, staff & service
Room was clean and big. Pool chairs not enough for the amount of people. We were 2 adults and were given a room next to a family with very noisy kids. Room planing should be a little more thoughtful, maybe keep adults only on the top floors and families on the lower floors. A/C not cool enough. Very good location.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Miriam

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for a short stay

Well you have to consider that they just got through to hurricanes two years ago, one of the major problems is the elevators they have four elevators but only two work half of the time and they're not fast elevators very slow, the rooms are in good condition except the air conditioners cool the room at night comfortably but in during the day no you needed a fan, the beach access was good and the pools are good and the waiter and waitress staff was excellent.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was not really good. Don’t have variety Every day have chicken
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025
Verified

6/10 Okay

Sabine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Harry Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good
Stayed 19 nights in Apr 2026
Verified

4/10 Poor

Aurelio

Disliked: Staff & service, amenities
My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service, amenities
The hotel needs better upgrades. Elevators where only working 2 out of 4 and long lines waiting
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Jaime F

Liked: Staff & service
Disliked: Amenities
I can’t get a Coca Cola before 11 AM
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Jatziry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Jose e

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They come in to my room went a was with my wife and don’t nicking my door bad experience I don’t comeback again very bad experience
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Janitzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Martina

Liked: Cleanliness, amenities, property conditions & facilities
The property was great!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Ageda

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is beautiful 💕❤️
Stayed 3 nights in Jul 2025
Verified

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026