「Phenomenal Palace hotel! Beautiful rooms. Incredibly kind & helpful staff. Particularly Urvi Pawer who went way beyond for my friend and I.|Outstanding experience all round!|So many fabulous staff, The grounds & restaurants were amazing along with beautiful shopping!」
「This is a unique concept, and this was my first experience of capsule concept in India. The place was immaculate and well maintained. I visited this place with my sister and found quite a few women solo travelers who were using this place. So this place is great for solo travelers or even couples. Toilets and bathrooms were well maintained and clean, and towels and toiletries are provided by the hotel. Hot water was available throughout the day. Breakfast which is good is available in the...
「Faced No issues even during times of COVID. Yes some facilities are unavailable as a measure of precautions (like food, newspaper, etc.). But the room was clean, the staff was readily available on call. Thanks a lot. 」
「I didn’t dislike the property relative to the location. I did have to ask for a towel and toilet paper. It didn’t look like the picture, but I had a comfortable stay」
「It was great 1 day stay while passing through. 3-star hotel, meet our needs
Neighborhood was as expected in UP. If you are first time in India/UP maybe avoid this area. 」
「Very bad service, I had to wait 2 hrs after reaching hotel before getting the room. Also, I booked the higher category room but didn't get the same. There was no bath tub in my room. But it was mentioned in booking 」
「First thing evening manager said we do not have reservation and later after we showed him reservation details he said we have reservation for one room and later said we have 2 room reservation but gave one room. Next day morning 8 AM he gave 2nd room and we checked out at 10 AM. Hotel charged us for 2 rooms and they provided only one room and no refund. Manager behavior was rude and do not have accountability. Manager said we can cancel the reservation for one room but we did not find option...
