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"Good"

"great"

"The stay was eye-opening, though not in a good way. The room carried a sharp odor, the carpet had multiple stains, and several surfaces were obviously not cleaned. Even the headboard was sticky, and the desk chair was missing a leg—hardly what you’d expect in any well-maintained hotel. Service at the front desk reflected the same lack of care: little acknowledgment when you arrive, almost inaudible communication, credit cards left on the counter instead of handed back, and no room number mentioned with the key. If this were a budget roadside inn, it might be easier to overlook. But this is Hyatt, a brand I’ve trusted for consistent quality. The gap between reputation and reality here was striking. I left wondering if the Hyatt sign out front was just for decoration. "